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Compare BlackLab vs Vonage Contact Center

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

BlackLab - Contact Center Operations Software

BlackLab

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Vonage Contact Center - Contact Center Operations Software

Vonage Contact Center

(70)
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Overview
Affiliate Disclosure

Description

The Black Lab Operations software offers businesses a cost-effective solution to better manage their call center operations. The software combines advanced analytics, multichannel ... Read More

Vonage Contact Center is a powerful multichannel contact center operations software with sophisticated routing logic and built-in statistics, designed to boost the customer service ... Read More

Free Trial Availability
  • No free trial
  • No free trial
User Ratings

3.3

(110)
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Get Quote

Software Demo

Demo

Pricing

Pricing Option
      Pricing Plans
      • Not Available
      • Not Available
      View detailed pricing
      View detailed pricing

      Other Details

      Organization Types supported
      • Medium Business
      • Large Enterprises
      • Small Business
      • Freelancers
      • Individuals
      • Medium Business
      • Large Enterprises
      • Small Business
      • Freelancers
      • Individuals
      Platforms Supported
      • Mobile - iOS
      • Browser Based (Cloud)
      • Mobile - Android
      • Installed - Mac
      • Installed - Windows
      • Browser Based (Cloud)
      • Mobile - iOS
      • Browser Based (Cloud)
      • Mobile - Android
      • Installed - Mac
      • Installed - Windows
      • Browser Based (Cloud)
      Modes of support
      • 24/7 (Live rep)
      • Business Hours
      • Online
      • 24/7 (Live rep)
      • Business Hours
      • Online
      API Support
      • Available
      • Available
      Get Quote
      Get Quote

      User Reviews

      User Ratings

      No reviews available for the product

      3.3

      (based on 110 reviews)
      Rating Distribution

      No reviews available for the product

      Excellent

      40

      Very Good

      26

      Good

      4

      Poor

      0

      Terible

      0

      Expert's Review generated by AI

      No Expert ai Review available for the product

      Vonage Contact Center, formerly known as NewVoiceMedia, shines as a user-friendly solution that seamlessly integrates with Salesforce, making it a solid choice for sales phone systems. Users ...Read more

      Pros and Cons

      • Seamless integration with Salesforce, enhancing workflow efficiency for sales teams.

      • Excellent customer service and support, providing prompt assistance and guidance during implementation.

      • Easy to use, intuitive interface, allowing smooth operation for businesses.

      • Reliable call connectivity and functionalities, such as SMS, chat, and call reporting.

      • Some users find the system too technical, suggesting a better user interface for improved usability.

      • Limited marketplace selection for additional apps and connectors, impacting advanced functionality options.

      Positive Reviews

      No reviews available for the product

      No reviews available for the product

      Read reviews

      Integrations

      Integration with other apps

      No Integration information available.

      Microsoft Teams
      Microsoft Teams

      4.3

      (32097 reviews)
      Salesforce
      Salesforce

      4.3

      (31400 reviews)
      Microsoft Dynamics 365 for Sales
      Microsoft Dynamics 365 for Sales

      4

      (2319 reviews)

      Media and Screenshots

      Videos
      video-0

      3 Videos

      video-0

      2 Videos

      Alternatives

      Alternatives
      XCALLY - Call Center Software
      XCALLY
      uContact - Call Center Software
      uContact

      4.9

      Call Center Studio - Call Center Software
      Call Center Studio

      4.7

      FIVE CRM - CRM Software
      FIVE CRM
      uContact - Call Center Software
      uContact

      4.9

      Call Center Studio - Call Center Software
      Call Center Studio

      4.7

      Add to Compare

      Frequently Asked Questions (FAQs)

      Stuck on something? We're here to help with all the questions and answers in one place.

      Neither BlackLab nor Vonage Contact Center offers a free trial.

      BlackLab is designed for Individuals, Large Enterprises, Medium Business and Small Business.

      Vonage Contact Center is designed for Large Enterprises, Medium Business and Small Business.

      Pricing details for both BlackLab and Vonage Contact Center are unavailable at this time. Contact the respective providers for more information.

      Some top alternatives to BlackLab includes XCALLY, uContact, Call Center Studio, Dialpad Contact Center, VCC Live, Channels, Vonage Contact Center, RingCentral Contact Center, Whelp and MyOperator.

      Some top alternatives to Vonage Contact Center includes FIVE CRM, uContact, Call Center Studio, Aircall, UJET, VCC Live, Zultys MXIE, ice Contact Center, RingCentral Contact Center and Focus Contact Center.

      Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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      9931 Corporate Campus Dr
      Louisville, Kentucky 40223, USA

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      9931 Corporate Campus Dr
      Louisville, Kentucky 40223, USA