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Compare Akita vs Freshdesk Customer Success (Formely Freshsuccess) vs Freshsales

Overview

Description

Akita is a free, open source Customer Success platform for managing support and sales operations within an organization. It features unlimited agents and live chat, lead capture and email ... Read More

Freshdesk Customer Success (formerly Freshsuccess) is a comprehensive customer success platform that helps businesses reduce churn, grow their customer base, and strengthen relationships ... Read More

Entry Level Pricing
  • Starts from $160 , Billed Yearly
  • Starts from $79
Free Trial Availability
  • No free trial
  • No free trial
Spotsaas Score

Not Available

Not Available

User Ratings

3.4

(3)

Features

Total Features

0 Features

0 Features

Unique Features

No features

No features

Pricing

Pricing Option
      Starting From
      • $160 , Billed Yearly
      • $79
      Pricing Pans
      • Akita

        • Includes 3 Users

        • Single View of the Customer

        • Unlimited Customer Health Scores

        Show more +

      • Not Available
      Pricing Pageakita pricingfreshdesk-customer-success--formely-freshsuccess- pricing

      Other Details

      Organization Types supported
      • Small Business
      • Large Enterprises
      • Medium Business
      • Individuals
      • Freelancers
      • Small Business
      • Large Enterprises
      • Medium Business
      • Individuals
      • Freelancers
      Platforms Supported
      • Mobile - Android
      • Mobile - iOS
      • Browser Based (Cloud)
      • Installed - Windows
      • Browser Based (Cloud)
      • Mobile - Android
      • Mobile - iOS
      • Browser Based (Cloud)
      • Installed - Windows
      • Browser Based (Cloud)
      Modes of support
      • 24/7 (Live rep)
      • Business Hours
      • Online
      • 24/7 (Live rep)
      • Business Hours
      • Online
      API Support
      • Available
      • Available

      User Reviews

      User Ratings

      No Reviews

      No reviews available for the product

      Rating Distribution

      Excellent

      0

      Very Good

      1

      Good

      0

      Poor

      0

      Terible

      0

      No Reviews

      No reviews available for the product

      Expert's Review generated by AI

      No Expert ai Review available for the product

      Freshdesk Customer Success has garnered high praise for its user-friendly interface, ticketing system, and comprehensive analytics. Users appreciate the streamlined process of ticket resolution, ...Read more

      Pros and Cons
      • Efficient ticketing system, interface, resolution procedures, and analytics enhancing productivity.

      • Easy ticket raising and process automation for seamless operations.

      • Ability to track product usage and provide comprehensive account information.

      • Web-based accessibility for both internal and external users, promoting convenience.

      • Feedback suggests a need for better support to enhance the user experience.

      • Some users found limitations in automation features based on specific business needs.

      Positive Reviews

      No reviews available for the product

      No reviews available for the product

      Integrations

      Integration with other apps

      No Integration information available.

      Customers

      Customers

      No Customers information available.

      Leadfeeder

      Leadfeeder

      Ideagen

      Ideagen

      AdStage

      AdStage

      Media and Screenshots

      Screenshots

      No screenshots available.

      No screenshots available.

      Videos

      No videos available.

      video-0

      1 Videos

      Alternatives

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      Frequently Asked Questions (FAQs)

      Stuck on something? We're here to help with all the questions and answers in one place.

      Neither Akita nor Freshdesk Customer Success (Formely Freshsuccess) offers a free trial.

      Akita is designed for Large Enterprises, Medium Business and Small Business.

      Freshdesk Customer Success (Formely Freshsuccess) is designed for Large Enterprises, Medium Business and Small Business.

      Pricing for Akita Starts at $160/Month when Billed Yearly whereas for Freshdesk Customer Success (Formely Freshsuccess) Starts at $79/User/Month.

      Some top alternatives to Akita includes Parlor, ClientSuccess, Custify, Salesmachine, Catalyst, Gainsight CS, Freshdesk Customer Success, CogniSaaS and Freshdesk Customer Success (Formely Freshsuccess).

      Some top alternatives to Freshdesk Customer Success (Formely Freshsuccess) includes Freshsales, Parlor, ChurnZero, ClientSuccess, Custify, Salesmachine, Successware, Gainsight CS and Freshdesk Customer Success.

      Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].