- Website Visitor Tracking
- Lead Nurturing
- Lead Management
- Email Drip Campaigns
- Channel Management
AI-Powered Cross-Channel Marketing Automation & Analytics Suite
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Smartech is a leading marketing automation provider. It provides a comprehensive set of software applications for sales, marketing, and customer service. The software is easy to use, helping businesses from start-ups to global enterprises be smarter about using their data ... Read More
Website visitor tracking is the practise of collecting, storing, and sharing information on visitors' activity on the internet by website administrators and third parties. Analysis of a user's behaviour can be used to give content that allows the operator to deduce their preferences and is of interest to a variety of parties, including marketers. It can be used as part of visitor management since it lets you to know who is visiting your website based on their trackable behaviours, such as why they are there, what issues, interests, or pain points they have, and where they are in the buying process.
lead nurturing creates and reinforces relationships with customers, at every point of the sales funnel. A good lead nurturing plan concentrates marketing and communication efforts on hearing prospects' requirements and delivering the information and answers they require to create trust, raise brand awareness, and maintain a connection until the options are ready to buy. Marketing automation tools can enable marketing teams to generate dynamic, adaptive communications at scale by developing a lead nurturing plan. By doing so, you'll be able to not only build relations with customers but also sustain those relationships while the prospect progresses through the buyer's journey at their own pace.
The lead management process is a series of activities in which businesses engage with leads and convert them into customers. It entails gathering leads from various sources, tracking all online and offline touchpoints, such as emails, ad clicks, website visits, phone calls, and face-to-face meetings, and keeping track of all interactions. It enables businesses to understand their consumers' needs and desires and persuade them to purchase their goods or services. The fundamental goal of lead management is to provide customers with the information they need to proceed down the funnel. However, customers may receive duplicate or irrelevant information if several components of a marketing organization are out of sync or leads are not adequately qualified, culminating in the death sentence for an otherwise on-track conversion.
Drip emails are a sequence of automated emails sent to people who complete a specific action. You may specify the number of emails to send and the rate they are delivered for any given activity. The recipient's name and particular references to the action they took can be included in these emails to make them more personalized. You may, for example, send a drip campaign to someone who signs up for your online course. You could also utilize abandoned cart emails to send out a drip campaign to those who add something to their online shopping cart but don't buy it.
An organization creates and controls marketing and sales processes, people, policies, and platforms to offer goods and services indirectly through partner firms through channel management, which includes resource allocation. These operations aim to maximize revenue while keeping costs as low as feasible. The main goal of channel management software is to boost productivity by managing a group of channel partners. This entails better enabling, training, and engaging partners to generate more revenue at a reduced cost. Businesses must set clear goals for each channel when developing their channel management solutions. A medium is how you want to offer your goods or services to your target audience.
Marketers frequently use demographic information such as age, gender, residency, or region and a variety of other predetermined attributes to construct categories. Marketers can use campaign segmentation to target campaign messaging and content to the right people. Customer journey mapping, a visual representation of customers' purchasing paths, converges with campaign segmentation (or nonpurchase). Customer journey mapping displays how customers contact a firm for the first time, where they go online or in person, and what they do. Building customer profiles to understand customers' behaviors and preferences is the first step in using campaign segmentation effectively. A travel company, for example, might send a quiz to determine consumer preferences and customize vacation alternatives.
Analytics (ROI Tracking) is a method of calculating the return on investment from a company's marketing expenditures. Return on marketing investment is another term for it (ROMI). It can be used to evaluate the effectiveness of a specific marketing campaign or the company's entire marketing mix. Most analytics (ROI tracking) is done at the program or campaign level so that marketers can see which initiatives are yielding the best results and hence deserve more investment. It also influences future spending levels, budget allocation across initiatives and media, and the messages that a marketer selects.
Multivariate testing is a process for testing a hypothesis by changing numerous factors. Multivariate testing aims to determine which combination of variants performs the best out of all the options. Websites and smartphone applications are made up of a variety of interchangeable components. A multivariate test entails changing multiple items simultaneously, such as an image and a headline. Three photo variations and two headline variations are merged to create six material variations, all of which are checked at the same time to determine the winning variant. Numerous aspects on the same page are altered in tandem to increase a single conversion objective, such as signups, clicks, form completions, or shares.
Targeted notifications are sent to specified groups of subscribers. A subscriber collects input that is tailored to their preferences and requirements. This allows you to improve the conversion rate of your campaign. A smaller subscriber base necessitates limited resources and can account for most revenue growth. Tags are conditional marks that a subscriber receives based on their preferences, activities, and events. Tags are a sort of segmentation used for customized notifications that allow companies to deliver information to subscribers with particular interests about new category products, discounts, etc. There are no restrictions on the number of tags you can use with our service. This feature considerably enhances the technology's functionality and allows for action segmentation.
The critical term in Notification Scheduling is "scheduling" – this is a very new concept! When a push notification is planned, such as "Take your medicine" or "You have a flight in 3 hours," the user will receive it even if they are offline. This is a step forward from the past when receiving a push notification required the user to be online. You have the option of sending a message right away or scheduling it for a later date and time. One-time or recurring notifications can be set up. Automatically sending out push alerts for your monthly content calendar is a terrific use case for the date and schedule.
Multi-channel messaging entails sending customized material to customers via text messages, emails, push alerts, social media, and online browsers. It's not to be mistaken with multi-channel marketing, which involves promoting through a variety of distribution and promotional channels. This type of corporate message is critical for publishers to reach customers on their preferred digital platforms with the content they care about.
Notifications transmitted to a user's desktop or mobile web browser are web notifications. Depending on the operating system, these are alert-style notifications that appear in the top or bottom right-hand corner of a desktop screen or on a mobile device like app push notifications. They are displayed on a user's desktop or mobile screen whenever their browser is open, regardless of whether they visit the website. They are a form of permission-based marketing. Users must opt in to get online notifications before they can receive them. The user's web browser generates the opt-in prompt.
A push notification is a message sent to a customer's mobile device by an application. Customers who have downloaded your mobile app and opted in to receive messages can receive push alerts. Push notifications for mobile apps are often used to convey product updates, reminders, targeted offers, breaking news, and any other information that is critical to the app's performance and demands special attention or action. Push notifications are intended to allow businesses to provide customers with timely and relevant content that adds value and keeps them engaged with their product. Customers will be more engaged with your goods if you send them a mobile notice.
The process of splitting visitors to your website, viewers of digital adverts, marketing email subscribers, and others depending on a particular factor, such as demographics or user behavior, is known as visitor segmentation. Because segmentation classifies people into consistent groups, it's possible to give each segment a tailored experience rather than a single, generic experience to everyone, which the target audience will respond to more favorably. Visitor segmentation enables the ability to focus on valuable prospects and customers. Outbound marketing initiatives, in particular, can benefit from segmentation since they can target and focus on high-value prospects and customers.
The strategy of collecting data from social media sites and blogs and assessing that data to make business decisions is referred to as social media analytics (SMA). This technique goes beyond standard monitoring or a rudimentary study of retweets or "likes" to generate a comprehensive understanding of the social consumer. Businesses can profit from social media since it allows marketers to identify consumer behaviour trends that are relevant to their industry and can influence the effectiveness of marketing campaigns. Another way that social media analytics aids marketing campaigns is by giving data that can be used to calculate a campaign's return on investment (ROI) based on visitors generated through various social media channels.
A/B testing, also known as split testing, is a marketing experiment in which you divide your audience to test various campaign versions and see which one performs best. In other words, you can show one-half of your audience version A of a piece of marketing content while showing the different half version B. A/B testing eliminates the guesswork in marketing and can lead to the success of specific campaigns or goods. We'll go through the principles of A/B testing, why you should use it, how to avoid A/B testing blunders, and how to use A/B testing in your marketing in this article.
The practice of capturing data on a lead's behaviors when they land on your website, as well as a customer's interaction with your product, is known as event tracking. Event monitoring software interfaces with your website and product to capture visitor interaction and client involvement. On the other hand, most programs will intelligently monitor user behavior and chronologically organize their actions in a timeline to the proper database record. Regardless of whether the website is loading or not, every interaction can be recorded, categorized, and tagged in event tracking to gain a comprehensive picture of user behavior. In most cases, event tracking is used to track aspects of a website that are created using JavaScript, Flash, or Ajax.
Push notification marketing is an advertising approach in which marketers use browser alerts on various devices to notify their target audience about services and products. Your clients are busy people who are prone to forgetting about the excellent deals you sent out by e-mail a few days ago or about the basket they abandoned after adding a large number of things to it. Push notifications can be a great way to keep your customers up to date on the current specials you're running or remind them of the goods in their basket that is about to expire. Notifications can help organizations engage with their customers and prevent turnover.
Revenue tracking is used to identify which marketing channels, landing pages, and keywords bring in the most money for your company. Because revenue does not reflect an explicit, defined action made by your visitors like clicks or page views, it is usually not your key metric. On the other hand, tracking revenue is a terrific method to link your optimization efforts to the metrics that matter most to your firm. A sort of custom event objective is revenue tracking goals. A revenue target keeps track of the monetary value of an event on your website and assigns it to a particular version. For example, you might use this to see how different variations affect total revenue and compare it to the number of buy events.
Retention measures how often your product is used over a set period of time. You can, for example, check at retention for a specific event throughout the last week and see how retention changed on each day of that week. The amount of customers retained by a company over a certain length of time is measured by the customer retention rate. The percentage of existing customers that continue to conduct business with you over time is measured by your customer retention rate. It's one of the most significant indicators for determining customer loyalty, and it should be a key performance indicator (KPI) for determining whether your loyalty marketing initiatives are effective.
Cohort analysis is an analytical approach that categorizes and splits data into groups with similar characteristics. This method is commonly used to help firms isolate, analyze, and uncover patterns in a user's lifetime, improve user retention, and better understand user behavior in a specific cohort. Customer cohort analysis is highly beneficial in marketing and business use cases. For example, analysts can determine whether or not the average customer's quality is improving across the customer lifetime by looking at patterns in cohort expenditure over time. The term for this procedure is "lifetime value cohort analysis."
A/B testing, also known as split testing, is a marketing experiment in which you divide your audience to test various campaign versions and see which one performs best. In other words, you can show one-half of your audience version A of a piece of marketing content while showing the different half version B. A/B testing eliminates the guesswork in marketing and can lead to the success of specific campaigns or goods. We'll go through the principles of A/B testing, why you should use it, how to avoid A/B testing blunders, and how to use A/B testing in your marketing in this article.
Funnel analysis is a way of determining the steps required to accomplish a specific conclusion on a website, as well as the number of users who complete each stage. Because the standard shape visualizing users' flow is similar to a funnel in your kitchen or garage, the sequence of stages is referred to as a "funnel." For example, consider a hypothetical e-commerce company whose ultimate goal is to get visitors to make a purchase. Visiting the site, adding a product to the shopping basket, clicking to check out, and completing the purchase are required steps to purchase on our site. Objectives or micro conversions are other names for these processes.
Time on site tracking is an essential indicator for determining user response that can be used to assess users' time on-site in web pages and applications. It's a web analytics function that allows you to have a deeper understanding of your users and business applications. The average amount of time spent on a single page by all website users is measured by on-site tracking, a web analytics metric. This metric ignores exit pages and bounces, instead of focusing on the average time users spend on non-exit pages. The last page of a website session is called an exit page.
The gathering of data regarding customer interactions at all levels of a company is known as user interaction tracking. A user interaction tracking system keeps track of both current and potential clients and how they connect with sales teams in the future. You may get a better idea of what type of content resonates with your audience by analyzing engagement levels over time and across different content marketing initiatives and specific pieces of content. Although social network shares and website traffic are vital to track, only engagement metrics provide an accurate picture of how visitors interact with your content.
The ability to link site engagements to metrics on who has interacted with your campaigns is conversion tracking. You can track conversions to see how often your advertising leads to real-world results like custom orders, bookings, and more. Conversion monitoring is critical since it offers valuable data to evaluate how Google Ads, Facebook, and Bing accounts perform. It also allows you to make necessary changes to help optimize your performance, boosting your results and lowering your costs. If you're not tracking conversions, you're effectively wasting money on advertising with no way of knowing how effective it is.
Campaign management includes planning, execution, tracking, and analysis of direct marketing initiatives. These responsibilities include the entire lifetime of a marketing campaign, from concept through launch to evaluation. Campaign management has become a sophisticated, far-flung proposition via email, on social media platforms, on company websites, forums, blogs, mobile devices. Thanks to software like marketing automation software, analytics platforms, and new distribution methods and channels. As technology has advanced, more jobs may now be automated and more targeted communications and marketing content. Some jobs and workflows support critical marketing campaign management procedures, including planning, execution, and monitoring.
The practice of capturing data on a lead's behaviors when they land on your website, as well as a customer's interaction with your product, is known as event tracking. Event monitoring software interfaces with your website and product to capture visitor interaction and client involvement. On the other hand, most programs will intelligently monitor user behavior and chronologically organize their actions in a timeline to the proper database record. Regardless of whether the website is loading or not, every interaction can be recorded, categorized, and tagged in event tracking to gain a comprehensive picture of user behavior. In most cases, event tracking is used to track aspects of a website that are created using JavaScript, Flash, or Ajax.
A heat map (or heatmap) is a color-coded graphical representation of data. Heatmaps make it simple to see and understand complex data at a glance. They are a terrific method to see where visitors click on your website pages, how far they scroll, and what they look at or miss. Heatmaps assists in uncovering trends and optimizing for future engagement by aggregating user behavior and providing an instant knowledge of how people interact with an individual web page they click on, skim through, or ignore. The average fold, which is the section of the page that visitors see on their screen before scrolling as soon as they land on it, is commonly displayed on heat maps.
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Smartech is a leading marketing automation provider. It provides a comprehensive set of software applications for sales, marketing, and customer service. The software is easy to use, helping businesses from start-ups to global enterprises be smarter about using their data and increasing revenue through smart lead management.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Researched by Rajat Gupta