Marchex

Marchex offers dynamic call tracking with real-time attribution, enabling businesses to understand which marketing channels drive inbound calls. This facilitates optimized marketing spend and improved ROI.

The platform provides AI-powered conversation intelligence, including call transcription, keyword spotting, sentiment analysis, and call scoring. These features help businesses gain deeper insights into customer interactions.

With over 50 types of downloadable reports and the Call DNA visualization technology, Marchex enables detailed analysis of call data, aiding in strategic decision-making.

Marchex incorporates features like PCI and SSN redaction in call recordings and transcripts, ensuring compliance with data protection standards and safeguarding sensitive customer information.