Maximize your inbound leads with Marchex.
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Marchex offers custom pricing plan
Marchex Call Analytics is a robust platform designed to optimize inbound call performance through advanced tracking and AI-driven conversation analysis. Its dynamic call attribution and comprehensive reporting tools provide valuable insights into marketing effectiveness and customer interactions. The platform's commitment to data security, evidenced by features ...Read more
Marchex offers dynamic call tracking with real-time attribution, enabling businesses to understand which marketing channels drive inbound calls. This facilitates optimized marketing spend and improved ROI.
The platform provides AI-powered conversation intelligence, including call transcription, keyword spotting, sentiment analysis, and call scoring. These features help businesses gain deeper insights into customer interactions.
With over 50 types of downloadable reports and the Call DNA visualization technology, Marchex enables detailed analysis of call data, aiding in strategic decision-making.
Marchex incorporates features like PCI and SSN redaction in call recordings and transcripts, ensuring compliance with data protection standards and safeguarding sensitive customer information.
Marchex does not offer built-in functionalities for reservations, online scheduling, or calendar management, which may require businesses to use additional tools for these purposes.
The platform lacks internal chat or messaging features, potentially impacting real-time communication within teams.
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JB
John B
02/22/23
"John Brady Reviw"
What do you like best about Marchex? Great customer service The team always provides important insight What do you dislike about Marchex? Nothing. The entire Marchex Team is very helpful What problems is Marchex solving and how is that benefiting you? How to maximize every phone call
JB
John B
02/22/23
"John Brady Reviw"
What do you like best about Marchex? Great customer service The team always provides important insight What do you dislike about Marchex? Nothing. The entire Marchex Team is very helpful What problems is Marchex solving and how is that benefiting you? How to maximize every phone call
JB
John B
02/22/23
"John Brady Reviw"
What do you like best about Marchex? Great customer service The team always provides important insight What do you dislike about Marchex? Nothing. The entire Marchex Team is very helpful What problems is Marchex solving and how is that benefiting you? How to maximize every phone call
JB
John B
02/22/23
"John Brady Reviw"
What do you like best about Marchex? Great customer service The team always provides important insight What do you dislike about Marchex? Nothing. The entire Marchex Team is very helpful What problems is Marchex solving and how is that benefiting you? How to maximize every phone call
JB
John B
02/22/23
"John Brady Reviw"
What do you like best about Marchex? Great customer service The team always provides important insight What do you dislike about Marchex? Nothing. The entire Marchex Team is very helpful What problems is Marchex solving and how is that benefiting you? How to maximize every phone call
KB
Kelly B
02/01/23
"First Class Customer Support - Very Responsive!"
What do you like best about Marchex? Jaclyn Coleman goes out of her way to help! What do you dislike about Marchex? I would like to see the failed calls and Lead call success rate linked up with the Dealer's CRM or Drive Growth by Sales Consultant. Then put it on a spreadsheet by dealer, district and zone What problems is Marchex solving and how is that benefiting you? Dealer analysis before making a dealer visit. Very Helpful!
KB
Kelly B
02/01/23
"First Class Customer Support - Very Responsive!"
What do you like best about Marchex? Jaclyn Coleman goes out of her way to help! What do you dislike about Marchex? I would like to see the failed calls and Lead call success rate linked up with the Dealer's CRM or Drive Growth by Sales Consultant. Then put it on a spreadsheet by dealer, district and zone What problems is Marchex solving and how is that benefiting you? Dealer analysis before making a dealer visit. Very Helpful!
KB
Kelly B
02/01/23
"First Class Customer Support - Very Responsive!"
What do you like best about Marchex? Jaclyn Coleman goes out of her way to help! What do you dislike about Marchex? I would like to see the failed calls and Lead call success rate linked up with the Dealer's CRM or Drive Growth by Sales Consultant. Then put it on a spreadsheet by dealer, district and zone What problems is Marchex solving and how is that benefiting you? Dealer analysis before making a dealer visit. Very Helpful!
KB
Kelly B
02/01/23
"First Class Customer Support - Very Responsive!"
What do you like best about Marchex? Jaclyn Coleman goes out of her way to help! What do you dislike about Marchex? I would like to see the failed calls and Lead call success rate linked up with the Dealer's CRM or Drive Growth by Sales Consultant. Then put it on a spreadsheet by dealer, district and zone What problems is Marchex solving and how is that benefiting you? Dealer analysis before making a dealer visit. Very Helpful!
KB
Kelly B
02/01/23
"First Class Customer Support - Very Responsive!"
What do you like best about Marchex? Jaclyn Coleman goes out of her way to help! What do you dislike about Marchex? I would like to see the failed calls and Lead call success rate linked up with the Dealer's CRM or Drive Growth by Sales Consultant. Then put it on a spreadsheet by dealer, district and zone What problems is Marchex solving and how is that benefiting you? Dealer analysis before making a dealer visit. Very Helpful!
