ContactEngine

Revolutionizing customer service through advanced conversational AI.

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ContactEngine offers custom pricing plan

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Overview

Features

Pricing

Alternatives

Ratings

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Support

FAQs

What is ContactEngine?

Affiliate Disclosure

ContactEngine is an advanced conversational AI that revolutionizes customer service. Customers can interact through their choice of channels, enabling faster and more efficient operations and creating an unbeatable experience. ContactEngine anticipates customer needs before they need to contact support and utilizes AI to initiate and maintain intelligent conversations. Get ready for the cutting-edge of customer service with ContactEngine.

Pricing

ContactEngine offers custom pricing plan

Customer Type

Large Enterprises
Medium Business
Small Business

Platform Type

SaaS/Web/Cloud

ContactEngine software demo

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ContactEngine was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.

ContactEngine Features

Show Feature Explanation

Features Score:

AI based Chatbots

Analytics

Artificial Intelligence

Chat (Messaging)

Machine Learning

Omnichannel Customer Engagement

ContactEngine Pricing

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Free Trial

Not available

ContactEngine Pricing

ContactEngine offers custom pricing plan

Pricing Model

Paid Plans (Quotation Based )

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Pricing Plans

ContactEngine

Listens for conversation triggers
Identifies each conversation’s path
Starts intelligent conversations
Brings in an agent
Confirms outcomes to systems

Explore in-depth pricing

Free ContactEngine Alternatives

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ContactEngine Reviews & Ratings

Expert's Review

ContactEngine is a compelling solution for organizations seeking to modernize customer service through proactive, AI-powered conversations. Its standout feature is the ability to anticipate customer needs and initiate interactions before they reach out, creating a seamless and highly responsive experience. With strong omnichannel support, ContactEngine allows ...Read more

ContactEngine pros and cons

ContactEngine doesn’t wait for customers to reach out—it anticipates their needs and initiates conversations, drastically improving responsiveness and reducing customer effort.
With support for multiple communication channels, users can interact using their preferred method—be it SMS, email, or voice—enhancing accessibility and satisfaction.
The platform uses advanced AI to hold intelligent, context-aware conversations, making customer interactions feel more personalized and human.
By automating routine inquiries and outreach, ContactEngine helps organizations reduce support costs and redirect human agents to more complex tasks.

Initial setup and integration with existing CRM or ERP systems might require significant IT involvement and technical understanding.
Although basic insights are available, more advanced, real-time, or customizable analytics dashboards may be limited without additional tools or upgrades.

ContactEngine Support

Customer Service

Online

Location

McLean, Virginia

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Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

ContactEngine is a Conversation Intelligence Software. ContactEngine offers Chat (Messaging), Reports, Analytics, Machine Learning, Sentiment Analysis and many more functionalities.

Some top alternatives to ContactEngine includes GenieTalk.ai, NordPass, Konverse AI, Conversational AI Bot and Gong.

No, ContactEngine doesn't provide API.

No, ContactEngine doesn't provide mobile app.

ContactEngine is located in McLean, Virginia

ContactEngine offers Quotation Based pricing model

We don't have information regarding integrations of the ContactEngine as of now.

The starting price is not disclosed by ContactEngine. You can visit ContactEngine pricing page to get the latest pricing.

This software is researched and edited by

Rajat Gupta

Rajat Gupta is the founder of Spotsaas, where he reviews and compares software tools that help businesses work smarter. Over the past two years, he has analyzed thousands of products across CRM, HR, AI, and finance — combining real-world research with a strong foundation in commerce and the CFA program. He's especially curious about AI, automation, and the future of work tech. Outside of SpotSaaS, you'll find him on a badminton court or tracking the stock market.

Researched by Rajat Gupta