List of Customer Success Software for SMBs in 2025

Showing 21-40 out of 71

List of the Best Customer Success Software For Small Business as of April 2025

Headway APP

Stay updated, stay ahead with Headway App.

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2.7

(11)

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Product Description

Introducing Headway App – the ultimate solution for keeping your customers informed about product updates. With the tagline "Keep customers in the loop about product", this innovative software offers a comprehensive changelog for your product. It's packed with top-notch features such as ...

Pricing

Starts from $29/Month, also offers free forever plan

Gleantap

Boost your fitness franchise with personalized engagement.

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Product Description

Gleantap is the ultimate solution for fitness franchise clubs and studios. It revolutionizes the traditional customer experience by predicting their behavior and engaging them through automated messaging and personalized human outreach. This innovative platform includes a comprehensive set of ...

Pricing

Starts from $99/Month

Sarbacane

Boost your marketing game with Sarbacane.

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Product Description

Sarbacane is the go-to software for Email & SMS Marketing. It aids in achieving business growth and effective communication. The software is designed to provide personalized assistance for the success of campaigns. With its high-quality software solution and tailored support, it ensures a ...

Pricing

Sarbacane offers custom pricing plan

STAMP

Maximize retention and nurture lasting relationships.

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Product Description

STAMP, the ultimate Retention Automation platform, is a powerful tool designed to enhance B2B customer satisfaction. With its advanced capabilities, it empowers businesses to effectively track and improve customer sentiment, resulting in higher retention rates and recurring revenue. By ...

Pricing

STAMP offers custom pricing plan

Kapta

Transform client connections with Kapta.

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Product Description

Introducing Kapta - a revolutionary Key Account Management platform designed to transform client relationships. Our proven methodology combined with intuitive technology accelerates and supports your efforts every step of the way. Kapta goes beyond just managing accounts and helps you build and ...

Pricing

Starts from $1,000/Month

Churned

Maximize customer success and transform your business today.

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Product Description

Churned: The Solution to Customer Retention Woes Tired of losing valuable customers? Meet Churned, the revolutionary AI-driven Customer Success Management Platform that will transform how you drive revenue and elevate your business to new heights. With Churned's state-of-the-art technology, ...

Pricing

Churned offers custom pricing plan

Erxes XM for SaaS

Elevate customer experiences through seamless engagement solutions.

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Product Description

Erxes XM is the ultimate All-in-One Customer Engagement Platform designed for SaaS businesses looking to elevate their customer experiences to new heights. This game-changing solution provides SaaS companies with a comprehensive toolset tailor-made to suit their individual requirements. By ...

Pricing

SuccessBoard

Empower your business with SuccessBoard - your ultimate customer success tool.

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Product Description

Introducing SuccessBoard - the ultimate solution for businesses aiming to enhance customer retention, satisfaction, and expansion. This innovative tool serves as a comprehensive repository of customer data, enabling easy access to crucial information necessary for fostering customer loyalty and ...

Pricing

Starts from $49.00/user / month when Billed Yearly, also offers free forever plan

TheLoops

Revolutionize your support operations with TheLoops.

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Product Description

TheLoops is a groundbreaking software platform for intelligent support operations. Its innovative capabilities reduce process training, minimize customer escalation issues and reduce customer churn. Automated issue detection, documentational analysis, and resolution assessments give ...

Pricing

TheLoops offers custom pricing plan

Yarea

Personalized customer portals for an unmatched experience!

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Product Description

Yarea helps businesses create a personalised customer portal quickly and easily. It is the ideal solution for improving customer experience, increasing loyalty and raising efficiency. It offers plenty of modules and integrations to create unique customer experiences and can be customised to ...

Pricing

Free Trial available

Starts from $19/Month when Billed Yearly

ZapScale

Maximize retention and upsells with ZapScale.

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Product Description

ZapScale is a revolutionary SaaS Aggregator product that reduces churn, grows retention, and boosts upsells by leveraging its powerful Chrome extension. With ZapScale, you can record user interactions to gain insights into how customers are interacting with your product at every step. Using ...

Pricing

ZapScale offers custom pricing plan

Freshdesk Customer Success (Formely Freshsuccess)

Empowering businesses to succeed with their customers.

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Product Description

Freshdesk Customer Success (formerly Freshsuccess) is a comprehensive customer success platform that helps businesses reduce churn, grow their customer base, and strengthen relationships with their customers. Designed specifically for customer success teams, it enables the standardization of ...

Pricing

Starts from $79/User/Month

2 Steps

Streamline your customer journey with advanced analytics.

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Product Description

2 Steps is an innovative Customer Journey Analytics Software designed to provide detailed insights to organizations through Synthetic Monitoring with Splunk. With almost a decade of experience in automating native mobile applications, this software enables real iOS & Android devices to perform ...

Pricing

2 Steps offers custom pricing plan

Plain

Effortless resolution. Seamless support.

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Product Description

Plain is an intuitive customer support tool designed to meet modern-day demands. It offers a streamlined approach to resolve user queries with a single conversation rather than multiple tickets. With Plain, all customer product interactions and messages are streamlined in a single timeline, ...

Pricing

Starts from $59/Month, also offers free forever plan

ChurnKey

Stop churn, start retaining, with ChurnKey.

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Product Description

ChurnKey is an innovative SaaS platform that helps customers to take a personalised approach to win back their customers with incentives and benefits. With the Stripe integration and its powerful cancellation flow, ChurnKey can detect any cancellation attempts and dynamically trigger ...

Pricing

ChurnKey offers custom pricing plan

Volie

Revolutionize your dealership's customer communication.

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Product Description

Volie is Automotive software specifically designed for dealerships. It is the perfect tool to help BDC Managers create value for their operations, as it develops day plans for them so they can focus on what matters most. This groundbreaking BDC engine lets dealerships rethink the way they ...

Pricing

Volie offers custom pricing plan

Dock

Boost engagement, simplify CRM.

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Product Description

Dock empowers businesses to streamline their customer relationship management and maximize customer engagement. Overcome the tedium of spreadsheets and build a collaborative platform for customers to engage in actions such as communications, sharing status, aligning due dates, assigning tasks, ...

Pricing

Free Trial available

Starts from $29/User/Month when Billed Yearly

Simpu

Streamline your communication, elevate your business.

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Product Description

Simpu is the one-stop communication solution for teams and customers. From email, to social media, SMS and live chat - all communication channels are unified, workflow is automated, and customer support and market accuracy are greatly improved, all achievable from the same platform. Say goodbye ...

Pricing

Starts from $6/User/Month, also offers free forever plan

Churn360

Reduce churn and grow your customer base.

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Product Description

Churn360 is an AI-driven customer success solution that helps B2B SaaS companies utilize their data to inform strategies and create proactive measures to reduce churn and grow their customer base. This powerful platform integrates with existing software tools, generating a single dashboard for ...

Pricing

Starts from $79/Month when Billed Yearly

Churni

Uncover churn causes and keep customers coming back.

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Product Description

Churni is a feature-rich churn analytics tool for businesses of any size who are looking to automate their customer retention process. Gain key insights into why customers decided to cancel, analyze customer data, and export results in CSV format. Plus, Churni has the ability to integrate with ...

Pricing

Free Trial available

Starts from $99/Month when Billed Yearly

Best Customer Success Software For Small Business

Headway APP

Stay updated, stay ahead with Headway App.

Introducing Headway App – the ultimate solution for keeping your customers informed about product updates. With the tagline "Keep customers in the loop about product", this innovative software offers a comprehensive changelog for your product. It's packed with top-notch features such as ...

Gleantap

Boost your fitness franchise with personalized engagement.

Gleantap is the ultimate solution for fitness franchise clubs and studios. It revolutionizes the traditional customer experience by predicting their behavior and engaging them through automated messaging and personalized human outreach. This innovative platform includes a comprehensive set of ...

Sarbacane

Boost your marketing game with Sarbacane.

Sarbacane is the go-to software for Email & SMS Marketing. It aids in achieving business growth and effective communication. The software is designed to provide personalized assistance for the success of campaigns. With its high-quality software solution and tailored support, it ensures a ...

STAMP

Maximize retention and nurture lasting relationships.

STAMP, the ultimate Retention Automation platform, is a powerful tool designed to enhance B2B customer satisfaction. With its advanced capabilities, it empowers businesses to effectively track and improve customer sentiment, resulting in higher retention rates and recurring revenue. By ...

Kapta

Transform client connections with Kapta.

Introducing Kapta - a revolutionary Key Account Management platform designed to transform client relationships. Our proven methodology combined with intuitive technology accelerates and supports your efforts every step of the way. Kapta goes beyond just managing accounts and helps you build and ...

Churned

Maximize customer success and transform your business today.

Churned: The Solution to Customer Retention Woes Tired of losing valuable customers? Meet Churned, the revolutionary AI-driven Customer Success Management Platform that will transform how you drive revenue and elevate your business to new heights. With Churned's state-of-the-art technology, ...

Erxes XM for SaaS

Elevate customer experiences through seamless engagement solutions.

Erxes XM is the ultimate All-in-One Customer Engagement Platform designed for SaaS businesses looking to elevate their customer experiences to new heights. This game-changing solution provides SaaS companies with a comprehensive toolset tailor-made to suit their individual requirements. By ...

SuccessBoard

Empower your business with SuccessBoard - your ultimate customer success tool.

Introducing SuccessBoard - the ultimate solution for businesses aiming to enhance customer retention, satisfaction, and expansion. This innovative tool serves as a comprehensive repository of customer data, enabling easy access to crucial information necessary for fostering customer loyalty and ...

TheLoops

Revolutionize your support operations with TheLoops.

TheLoops is a groundbreaking software platform for intelligent support operations. Its innovative capabilities reduce process training, minimize customer escalation issues and reduce customer churn. Automated issue detection, documentational analysis, and resolution assessments give ...

Yarea

Personalized customer portals for an unmatched experience!

Yarea helps businesses create a personalised customer portal quickly and easily. It is the ideal solution for improving customer experience, increasing loyalty and raising efficiency. It offers plenty of modules and integrations to create unique customer experiences and can be customised to ...

ZapScale

Maximize retention and upsells with ZapScale.

ZapScale is a revolutionary SaaS Aggregator product that reduces churn, grows retention, and boosts upsells by leveraging its powerful Chrome extension. With ZapScale, you can record user interactions to gain insights into how customers are interacting with your product at every step. Using ...

Freshdesk Customer Success (Formely Freshsuccess)

Empowering businesses to succeed with their customers.

Freshdesk Customer Success (formerly Freshsuccess) is a comprehensive customer success platform that helps businesses reduce churn, grow their customer base, and strengthen relationships with their customers. Designed specifically for customer success teams, it enables the standardization of ...

2 Steps

Streamline your customer journey with advanced analytics.

2 Steps is an innovative Customer Journey Analytics Software designed to provide detailed insights to organizations through Synthetic Monitoring with Splunk. With almost a decade of experience in automating native mobile applications, this software enables real iOS & Android devices to perform ...

Plain

Effortless resolution. Seamless support.

Plain is an intuitive customer support tool designed to meet modern-day demands. It offers a streamlined approach to resolve user queries with a single conversation rather than multiple tickets. With Plain, all customer product interactions and messages are streamlined in a single timeline, ...

ChurnKey

Stop churn, start retaining, with ChurnKey.

ChurnKey is an innovative SaaS platform that helps customers to take a personalised approach to win back their customers with incentives and benefits. With the Stripe integration and its powerful cancellation flow, ChurnKey can detect any cancellation attempts and dynamically trigger ...

Volie

Revolutionize your dealership's customer communication.

Volie is Automotive software specifically designed for dealerships. It is the perfect tool to help BDC Managers create value for their operations, as it develops day plans for them so they can focus on what matters most. This groundbreaking BDC engine lets dealerships rethink the way they ...

Dock

Boost engagement, simplify CRM.

Dock empowers businesses to streamline their customer relationship management and maximize customer engagement. Overcome the tedium of spreadsheets and build a collaborative platform for customers to engage in actions such as communications, sharing status, aligning due dates, assigning tasks, ...

Simpu

Streamline your communication, elevate your business.

Simpu is the one-stop communication solution for teams and customers. From email, to social media, SMS and live chat - all communication channels are unified, workflow is automated, and customer support and market accuracy are greatly improved, all achievable from the same platform. Say goodbye ...

Churn360

Reduce churn and grow your customer base.

Churn360 is an AI-driven customer success solution that helps B2B SaaS companies utilize their data to inform strategies and create proactive measures to reduce churn and grow their customer base. This powerful platform integrates with existing software tools, generating a single dashboard for ...

Churni

Uncover churn causes and keep customers coming back.

Churni is a feature-rich churn analytics tool for businesses of any size who are looking to automate their customer retention process. Gain key insights into why customers decided to cancel, analyze customer data, and export results in CSV format. Plus, Churni has the ability to integrate with ...

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