Compare Zonka Feedback vs SmileBack

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	Zonka Feedback (48) Visit website Visit Website *sponsored	SmileBack (40) Get Quote Get Quote

Overview
Affiliate Disclosure

Description	NPS Software gathers customer feedback to create a better experience for users. The easiest way to listen in on every conversation that matters, Zonka helps to create a platform where ... Read More	SmileBack is the perfect customer satisfaction platform that is designed to be user-friendly yet still provides a myriad of insights. Monitor and track your clients' sentiment data with ... Read More
Entry Level Pricing	Starts from $24 , Billed Yearly	Starts from $83 , Billed Yearly
Free Trial Availability	Get Free Trial	Get Free Trial
Spotsaas Score	9.8/10	8.9/10
User Ratings	4.7 (130)	4.6 (86)
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Software Demo

Demo	View demo	View demo

Features

Total Features	28 Features	16 Features
Unique Features
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Pricing

Pricing Option
Starting From	$24 , Billed Yearly	$83 , Billed Yearly
Pricing Pans	Essential Get Started Offline and Kiosk Survey : 1 Device Licenses Add Devices : 0 (based upon the devices, the pricing varies) Add Devices : 0 (based upon the devices, the pricing varies) 1,000 Online Responses Show more + Professional Get Started Offline and Kiosk Survey : 4 Devices Licenses Add Devices : 0 (based upon the devices, the pricing varies) Add Devices : 0 (based upon the devices, the pricing varies) Unlimited Online Responses Show more + Growth Get Started Offline and Kiosk Survey : 10 Devices Licenses Add Devices : 0 (based upon the devices, the pricing varies) Add Devices : 0 (based upon the devices, the pricing varies) Unlimited Online Responses Show more + Browse all pricing plans	Starter Get Started 1-5 agents One-Click Surveys Customer Satisfaction (CSAT) Show more + Growth Get Started 6-10 agents One-Click Surveys Customer Satisfaction (CSAT) Show more + Pro Get Started 11-15 agents One-Click Surveys Customer Satisfaction (CSAT) Show more + Browse all pricing plans
Pricing Page
	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Large Enterprises Medium Business Small Business Freelancers Individuals	Large Enterprises Medium Business Small Business Freelancers Individuals
Platforms Supported	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Not Available
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User Reviews

User Ratings	4.7 (based on 130 reviews)	4.6 (based on 86 reviews)
Rating Distribution	Excellent 47 Very Good 1 Good 0 Poor 0 Terible 0	Excellent 40 Very Good 0 Good 0 Poor 0 Terible 0
Expert's Review generated by AI	Zonka Feedback stands out as a powerful and user-friendly survey tool, highly praised by its users for various reasons. Customers appreciate its ease of use, clean interface, and efficient ...Read more	SmileBack shines as a remarkable Customer Satisfaction tool, praised for its simplicity and ease of use by both customers and internal teams. The feedback mechanism, where customers can easily ...Read more
Pros and Cons	Easy to use and clean interface, suitable for enterprise products. API is easy to use and offline survey tools are excellent. Provides templates, survey logic, and other useful features for easy and powerful data collection. Customizable surveys and feedback forms with a modern interface. Comprehensive solution with features like WYSIWYG Survey Builder, templates, and survey logic. Lack of application intelligence behind the survey. Limitations in downloading all feedback comments in the PDF format.	Easy to use for both customers and internal users, boosting response rates. Real-time feedback is accessible and shareable, aiding in social proof and service improvement. Simple setup and intuitive dashboard design for quick integration and results. Excellent customer support with non-pushy sales process. Increases customer satisfaction responses significantly with user-friendly interface. Some users find the simplicity of the system may limit advanced customizations. Limited integration options with other software tools, potentially affecting workflow efficiency.
Positive Reviews	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews

Integrations

Integration with other apps	Zapier 4.3 (3331 reviews)	Microsoft Teams 4.3 (32097 reviews) Zapier 4.3 (3331 reviews) Microsoft Power BI 4.4 (2583 reviews)

Customers

Customers	Leroy Merlin SAP BCG	No Customers information available.

Media and Screenshots

Screenshots	5 Screenshots	No screenshots available.
Videos	1 Videos	3 Videos

Alternatives

Alternatives	Startquestion 4.8 FeedbackLink 4.1 Promoter Ninja 5	Zonka Feedback 4.7 Customer.guru 4.4 FeedbackLink 4.1

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Yes, both Zonka Feedback and SmileBack offer a Free Trial.

Zonka Feedback is designed for Large Enterprises, Medium Business and Small Business.

SmileBack is designed for Large Enterprises, Medium Business and Small Business.

Pricing for Zonka Feedback Starts at $24/Month when Billed Yearly whereas for SmileBack Starts at $83/Month when Billed Yearly.

Some top alternatives to Zonka Feedback includes Startquestion, FeedbackLink, Promoter Ninja, eNPS, GrowthScore, SoluCX, UserSpeaks, Zeview, SatisMeter and ZenSurvey.

Some top alternatives to SmileBack includes Zonka Feedback, Customer.guru, FeedbackLink, Promoter Ninja, GrowthScore, SoluCX, Thermostat, UserSpeaks, HockeyStack Surveys and SatisMeter.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Compare Zonka Feedback vs SmileBack

Zonka Feedback

SmileBack

OverviewAffiliate Disclosure

Software Demo

Features

Pricing

Other Details

User Reviews

Integrations

Customers

Media and Screenshots

Alternatives

Frequently Asked Questions (FAQs)

Overview
Affiliate Disclosure