Compare Zendesk Sunshine vs ViaSay

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• Intuitive and user-friendly interface, requiring little to no training for basic usage.

• Seamless organization and management of customer tickets, chats, and emails in one system.

• Provides flexible architecture with open APIs, enabling smooth integrations and customizations for innovative customer experiences.

• Efficient omnichannel support allows integration with third-party chatbot platforms and various communication tools across multiple social channels.

• Offers strong reporting capabilities essential for businesses to monitor and optimize operations.

• Advanced features and configuration can feel daunting to new users without prior experience or adequate training.

• Limited sophistication in transaction-related data handling, requiring improvements for better usability.

• Some users report expensive integration setups that raise overall adoption costs for certain workflows.