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Compare VCC Live vs CloudCall

VCC Live - Contact Center Operations Software
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CloudCall - Contact Center Operations Software
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Overview

Description

VCC Live is a contact center operations' software for small and midsized businesses. It helps to automate, enhance and manage customer interactions. It comes with advanced self-service ... Read More

CloudCall is the ultimate solution for businesses looking to thrive by leveraging the power of conversations. Seamlessly integrating with CRM systems, it not only unifies all interactions ... Read More

Entry Level Pricing
  • Starts from $50 , Billed Yearly
  • Not Available
Free Trial Availability
  • No free trial
  • No free trial
User Ratings

4.7

(70)
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Software Demo

Demo

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Pricing

Pricing Option
      Starting From
      • $50 , Billed Yearly
      • Not Available
      Pricing Plans
      • Standard

        • Campaign Management

        • Outbound and Inbound Calls

        • Reports and Statistics

        Show more +

      • Professional

        • Includes features of Standard plan, plus

        • Intelligent IVR

        • Quality Control

        Show more +

      • Multichannel

        • Includes features of Professional plan, plus

        • Sending Automated SMS

        • Sending Automated Emails

        Show more +

      • Browse all pricing plans
      • Not Available

      Other Details

      Organization Types supported
      • Medium Business
      • Large Enterprises
      • Small Business
      • Freelancers
      • Individuals
      • Medium Business
      • Large Enterprises
      • Small Business
      • Freelancers
      • Individuals
      Platforms Supported
      • Mobile - iOS
      • Browser Based (Cloud)
      • Mobile - Android
      • Installed - Mac
      • Installed - Windows
      • Browser Based (Cloud)
      • Mobile - iOS
      • Browser Based (Cloud)
      • Mobile - Android
      • Installed - Mac
      • Installed - Windows
      • Browser Based (Cloud)
      Modes of support
      • 24/7 (Live rep)
      • Business Hours
      • Online
      • 24/7 (Live rep)
      • Business Hours
      • Online
      API Support
      • Available
      • Not Available
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      User Reviews

      User Ratings
      Rating Distribution

      Excellent

      58

      Very Good

      5

      Good

      0

      Poor

      0

      Terible

      0

      Excellent

      36

      Very Good

      14

      Good

      0

      Poor

      1

      Terible

      5

      Expert's Review generated by AI

      No Expert ai Review available for the product

      CloudCall has received a mix of positive and constructive feedback from users in the past year. Users appreciate the ease of setup and remote work capabilities, enabling teams to work seamlessly ...Read more

      Pros and Cons
      • Seamless integration with CRM, enhancing productivity and data accuracy.

      • Efficient remote working capabilities, allowing calls from anywhere with CRM integration.

      • Automated call logging, saving time on manual data entry.

      • Quick and easy setup, benefiting user workflow and efficiency.

      • Great customer service and support team responsiveness, aiding users in resolving issues promptly.

      • Lack of video calling feature, limiting communication options.

      • Issues with call quality, occasional outages, and service reliability.

      • Complex configuration setup for newcomers, increasing the learning curve.

      Positive Reviews

      No reviews available for the product

      No reviews available for the product

      Integrations

      Integration with other apps

      No Integration information available.

      Media and Screenshots

      Videos
      video-0

      3 Videos

      video-0

      3 Videos

      Frequently Asked Questions (FAQs)

      Stuck on something? We're here to help with all the questions and answers in one place.

      Neither VCC Live nor CloudCall offers a free trial.

      VCC Live is designed for Large Enterprises, Medium Business and Small Business.

      CloudCall is designed for Large Enterprises, Medium Business and Small Business.

      The starting price of VCC Live begins at $50/Month when Billed Yearly, while pricing details for CloudCall are unavailable.

      Some top alternatives to VCC Live includes FIVE CRM, uContact, Call Center Studio, Callision, LiveOps, ice Contact Center, Vonage Contact Center, Focus Contact Center, CloudCall and LiveVox.

      Some top alternatives to CloudCall includes contactSPACE, uContact, Call Center Studio, Dialpad Contact Center, Convoso, Callision, Vonage Contact Center, RingCentral Contact Center and RingCentral Engage Digital.

      Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].