Compare Richdesk vs Track-It vs Freshservice vs ManageEngine ServiceDesk Plus

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	Richdesk (2) Get Quote Get Quote	Track-It (101) Get Quote Get Quote

Overview
Affiliate Disclosure

Description	RichDesk is an innovative helpdesk and asset management software solution designed to optimize customer service and employee support. It contains all the necessary features to do just that ... Read More	Enhance your help desk and IT asset management operations with Track-It - the ultimate solution for small to medium-sized businesses. Trusted by over 50,000 customer sites worldwide, ... Read More
Entry Level Pricing	Not Available	Not Available
Free Trial Availability	Free Trial available	No free trial
User Ratings	4.3 (61)	4 (91)
	Get Quote	Get Quote

Software Demo

Demo	View demo	View demo

Features

Total Features	0 Features	0 Features
Unique Features	No features	No features
	Get Quote	Get Quote

Pricing

Pricing Option
Starting From	Not Available	Not Available
Pricing Pans	Not Available	Not Available
Pricing Page	Pricing information not available	Pricing information not available
	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Freelancers Large Enterprises Medium Business Small Business Individuals	Freelancers Large Enterprises Medium Business Small Business Individuals
Platforms Supported	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Not Available	Not Available
	Get Quote	Get Quote

User Reviews

User Ratings	4.3 (based on 61 reviews)	4 (based on 91 reviews)
Rating Distribution	Excellent 0 Very Good 2 Good 0 Poor 0 Terible 0	Excellent 30 Very Good 47 Good 13 Poor 6 Terible 5
Expert's Review generated by AI	No Expert ai Review available for the product	Track-It! has garnered positive feedback from users for its intuitive interface, efficient ticket and asset management capabilities, along with its affordable pricing. Users appreciate its ease ...Read more
Pros and Cons		User-friendly interface and intuitive design, making it simple and easy to use without extensive training. Affordable pricing, making it a cost-effective solution for organizations with multiple users. Helpful customer service and good response from support team. Comprehensive solution for IT teams to manage tickets, assets, and endpoints. Customizable features with the ability to automate tasks, improving efficiency. Limited customization options, especially for complex configurations and project management integration. Performance issues, such as slowness when navigating between screens or sections. Lack of seamless integration with cloud-based services.
Positive Reviews	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews

Integrations

Integration with other apps	No Integration information available.	No Integration information available.

Customers

Customers	NHS Hyundai Tuffnells	No Customers information available.

Media and Screenshots

Screenshots	4 Screenshots	No screenshots available.
Videos	3 Videos	1 Videos

Alternatives

Alternatives	Freshservice 4.4 ManageEngine ServiceDesk Plus 4.2 SolarWinds Service Desk 4.4	Freshservice 4.4 ManageEngine ServiceDesk Plus 4.2 SolarWinds Service Desk 4.4

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Richdesk offers Free Trial, but Track-It does not.

Richdesk is designed for Large Enterprises, Medium Business and Small Business.

Track-It is designed for Large Enterprises, Medium Business and Small Business.

Pricing details for both Richdesk and Track-It are unavailable at this time. Contact the respective providers for more information.

Some top alternatives to Richdesk includes Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Jira Service Desk, Mint Service Desk, HelpDesk, SysAid, HESK, Track-It, Simplydesk and Scopedesk.

Some top alternatives to Track-It includes Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Jira Service Desk, Mint Service Desk, HelpDesk, SysAid, Sitehelpdesk, HESK, iSupport Software, Richdesk and Scopedesk.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Compare Richdesk vs Track-It vs Freshservice vs ManageEngine ServiceDesk Plus

Richdesk

Track-It

OverviewAffiliate Disclosure

Software Demo

Features

Pricing

Other Details

User Reviews

Integrations

Customers

Media and Screenshots

Alternatives

Frequently Asked Questions (FAQs)

Overview
Affiliate Disclosure