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Compare RescueAssist vs BeyondTrust Remote Support vs NinjaOne (NinjaRMM)

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Overview

Description

RescueAssist is a software-based service that connects you to your computer in an easy-to-use manner either over the Internet or by phone. Using RescueAssist, you can remotely access and ... Read More

BeyondTrust is a software product that allows you to provide remote support to your customers. Using this software, you can connect to the desktop of a user who is experiencing a problem ... Read More

Entry Level Pricing
  • Not Available
  • Starts from $2,097
Free Trial Availability
Spotsaas Score

9.1/10

9.3/10

User Ratings
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Software Demo

Demo

View demo

View demo

Features

Total Features

8 Features

7 Features

Unique Features
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      Pricing

      Pricing Option
          Starting From
          • Not Available
          • $2,097
          Pricing Pans
          • Not Available
          • Not Available
          Pricing Pagerescueassist pricingbeyondtrust-remote-support pricing

          Other Details

          Organization Types supported
          • Freelancers
          • Large Enterprises
          • Medium Business
          • Small Business
          • Individuals
          • Freelancers
          • Large Enterprises
          • Medium Business
          • Small Business
          • Individuals
          Platforms Supported
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Windows
          • Installed - Mac
          • Browser Based (Cloud)
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Windows
          • Installed - Mac
          • Browser Based (Cloud)
          Modes of support
          • 24/7 (Live rep)
          • Business Hours
          • Online
          • 24/7 (Live rep)
          • Business Hours
          • Online
          API Support
          • Not Available
          • Available
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          User Reviews

          User Ratings
          Rating Distribution

          Excellent

          146

          Very Good

          93

          Good

          12

          Poor

          0

          Terible

          1

          Excellent

          80

          Very Good

          15

          Good

          2

          Poor

          0

          Terible

          0

          Expert's Review generated by AI

          GoTo Resolve (formerly GoToAssist) has received positive feedback from users within the last 12 months. Users appreciate the user-friendly interface that offers seamless remote assistance without ...Read more

          BeyondTrust Remote Support has garnered commendable reviews in the past 12 months, highlighting its wide compatibility with all operating systems and the ability to host the server on-premises ...Read more

          Pros and Cons
          • Streamlined remote assistance with a user-friendly interface, enhancing efficiency.

          • Multifunctional capabilities including remote connection, mobile support, and easy communication features.

          • Efficient ticketing system for tracking and managing tickets.

          • Automates repetitive tasks, enhancing productivity.

          • Offers unattended support for resolving issues without user interaction.

          • Issues with the unattended support system, causing connectivity problems.

          • Lack of innovation compared to competitors.

          • Some users may find the interface glitchy, especially with slower internet speeds.

          • Compatible with all operating systems and devices.

          • Easy to configure within domain environment.

          • Provides a range of remote tools for support.

          • Clean and easy-to-use client interface.

          • Excellent support for mobile devices.

          • Slow updates after new operating system releases.

          • Connection drops and slow connection to host machines.

          • Limited support for IOS compared to other platforms.

          Positive Reviews

          No reviews available for the product

          No reviews available for the product

          Customers

          Customers

          No Customers information available.

          No Customers information available.

          Media and Screenshots

          Screenshots
          RescueAssist : Connections screenshot

          3 Screenshots

          Bomgar screenshot

          8 Screenshots

          Videos
          video-0

          1 Videos

          video-0

          3 Videos

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          Frequently Asked Questions (FAQs)

          Stuck on something? We're here to help with all the questions and answers in one place.

          Yes, both RescueAssist and BeyondTrust Remote Support offer a Free Trial.

          RescueAssist is designed for Large Enterprises, Medium Business and Small Business.

          BeyondTrust Remote Support is designed for Large Enterprises, Medium Business and Small Business.

          The starting price of BeyondTrust Remote Support begins at $2,097/Year, while pricing details for RescueAssist are unavailable.

          Some top alternatives to RescueAssist includes NinjaOne (NinjaRMM), Zoho Assist, ScreenMeet, GoToMyPC, BeyondTrust Remote Support, TeamViewer, VNC Connect, Sygma Connect, Instant Housecall, Splashtop Business Access, LogMeIn Rescue and GoTo Resolve.

          Some top alternatives to BeyondTrust Remote Support includes NinjaOne (NinjaRMM), Zoho Assist, Wayk Now, ScreenMeet, ISL Online, RemotePC, TeamViewer, VNC Connect, Sygma Connect, Splashtop Business Access, Dualmon Remote Access and GoTo Resolve.

          Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].