BeyondTrust Remote Support Reviews in February 2025: User Ratings, Pros & Cons

"Remote support is a very good product"

What do you like best about BeyondTrust Remote Support? We like that it's compatible with all operating systems and devices, and that we can host the server on premises and that gives us full control over security and accessibility What do you dislike about BeyondTrust Remote Support? They can be a little slow about coming out with updates when Apple releases new operating systems that causes compatibility problems What problems is BeyondTrust Remote Support solving and how is that ...

"Great product"

What do you like best about BeyondTrust Remote Support? We spent about a year researching remote support products and BT was the very best and we have loved it the last year we've had it. What do you dislike about BeyondTrust Remote Support? The downloads still stay bomgar instead of BT What problems is BeyondTrust Remote Support solving and how is that benefiting you? Easily connecting with thousands of uses across the globe

"Like Teamviewer but better"

What do you like best about BeyondTrust Remote Support? I like that you can configure BeyondTrust Remote Support within your domain's enviroment and that you can also group devices according to catergories, BeyondTrust Remote Support has several remote tools to support remote work like changing client display resolution, blocking client actions while you on the client's host machine etc. What do you dislike about BeyondTrust Remote Support? I can only dislike a few things about this tool, ...

"BeyondTrust Remote Support is awesome!"

What do you like best about BeyondTrust Remote Support? This remote support application has changed our entire service desk culture since we started using it several years ago. It allows us to do everything we need to do and the flexibility of the product has allowed us to take advantage of additional troubleshooting and remediation options to assist customers more easily. What do you dislike about BeyondTrust Remote Support? I haven't encountered any negatives, the only thing I can even ...

"Fantastic remote support client with a huge range of customization and support."

What do you like best about BeyondTrust Remote Support? Representative client is clean and easy to use and it provides an easy way for us to connect to and support all our client who are not at all tech savvy. What do you dislike about BeyondTrust Remote Support? The only slight downside we run into is the representative client becoming unresponsive when connecting to clients whose systems are very slow and their internet connection is also slow. The Rep client almost always recovers but it ...

"BeyondTrust Remote Support - Must have tool for any IT Department help desk"

What do you like best about BeyondTrust Remote Support? Easy to use. Remote sessions via direct icon click (jump client) or by initiating remote support session by e-mail invitation, access link or session key. Ability to see multiple monitors and gain full control to troubleshoot user's problems. What do you dislike about BeyondTrust Remote Support? Nothing to dislike about this product. We are using it as a standalone appliance. Updates need to be performed manually. Sometimes still have ...

"A great remote tool for all environments"

What do you like best about BeyondTrust Remote Support? I am writing this review as a customer/user of BeyondTrust Remote Support and I absolutely love this product! I have used it in the local government sector and currently in education. Being able to transfer files without interrupting end users and being able to easily remote into devices with a click of a button makes taking care of tech related issues very easy. I also like the ability to create different categories for each site to ...

"It has been great for supporting companies we acquire and remote users."

What do you like best about BeyondTrust Remote Support? Remote Support has been a vital tool in supporting companies we acquire until we are able to convert their systems to ours. Also, with the increase in working from home What do you dislike about BeyondTrust Remote Support? When upgrading Remote Support, the Agent on Windows 10 IoT fails to upgrade more than it succeeds. What problems is BeyondTrust Remote Support solving and how is that benefiting you? Remote Support allows us to ...

""Great Solution! A Must Have For Any IT Organization!""

What do you like best about BeyondTrust Remote Support? It has excellent support for almost any mobile device. We can customize the integration into our in-house systems. Unattended access is also a great feature that we use all the time. The cost is excellent! No issues with users being able to access and use the product. They offer in-person and online training as well. What do you dislike about BeyondTrust Remote Support? The support for IOS is not as robust as other platforms. I wish ...

"Remote Support is a big win"

What do you like best about BeyondTrust Remote Support? The ease of use for my TSC, the comfort level of my end users and the reporting and implementation was straightforward from an implementation perspective. My helpdesk loves this tool and it's been a savior to help our end-users on firm-machines as well as personal. What do you dislike about BeyondTrust Remote Support? Group policies and session policies could be a bit easier to understand and see how the settings impact the user's ...