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Compare Olark vs Freshchat vs ZoomInfo Chat

Olark - Live Chat Software
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Overview

Description

Olark is the ultimate chat software for your brand. It allows you to connect with your customers through automated messages and live chatting. With an easy-to-use interface, Olark offers ... Read More

Freshchat is an intelligent messaging system designed for a digital audience. It enhances customer service with a seamless blend of human and AI-driven assistance along many different ... Read More

Entry Level Pricing
  • Not Available
  • Starts from $15 , Billed Yearly
Free Trial Availability
  • Free Trial available
  • Free Trial available
Spotsaas Score

9.4/10

9.5/10

User Ratings
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Software Demo

Demo

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Features

Total Features

8 Features

8 Features

Unique Features
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      Pricing

      Pricing Option
          Starting From
          • Not Available
          • $15 , Billed Yearly
          Pricing Plans
          • Not Available
          • Free (Messaging)

            • Chatbots (Freddy)

            • Chatbot Analytics (Freddy)

            • Inbox Views

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          • Growth (Messaging)

            • Includes features of Free plan, plus

            • Up to 2000 bot sessions/month (Free)

            • Assignment Rules

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          • Pro (Messaging)

            • Includes features of Growth plan, plus

            • Up to 3000 bot sessions/month (Free)

            • WhatsApp Business (Popular)

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          • Browse all pricing plans

          Other Details

          Organization Types supported
          • Medium Business
          • Large Enterprises
          • Small Business
          • Freelancers
          • Individuals
          • Medium Business
          • Large Enterprises
          • Small Business
          • Freelancers
          • Individuals
          Platforms Supported
          • Mobile - Android
          • Installed - Windows
          • Installed - Mac
          • Mobile - iOS
          • Browser Based (Cloud)
          • Mobile - Windows
          • Browser Based (Cloud)
          • Mobile - Android
          • Installed - Windows
          • Installed - Mac
          • Mobile - iOS
          • Browser Based (Cloud)
          • Mobile - Windows
          • Browser Based (Cloud)
          Modes of support
          • 24/7 (Live rep)
          • Business Hours
          • Online
          • 24/7 (Live rep)
          • Business Hours
          • Online
          API Support
          • Available
          • Available
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          User Reviews

          User Ratings
          Rating Distribution

          Excellent

          146

          Very Good

          74

          Good

          18

          Poor

          8

          Terible

          4

          Excellent

          338

          Very Good

          271

          Good

          12

          Poor

          3

          Terible

          6

          Expert's Review generated by AI

          Olark is a highly regarded chat platform that stands out for its ease of use and implementation. Users appreciate features like surveys, customer support, and the chatbot functionality. The ...Read more

          Freshchat has garnered high praise in the past year for its user-friendly interface and seamless customer communication capabilities. Users appreciate its easy integration with CRM systems and ...Read more

          Pros and Cons
          • Straightforward and easy to use interface, facilitating quick setup and adoption for both users and customers.

          • Effective in enabling real-time communication with website visitors, leading to increased customer engagement and conversion rates.

          • Provides basic features needed for customer chat, such as automated responses and chat management tools.

          • Offers customization options for branding and messaging, enhancing user experience.

          • Integrates well with other software solutions, improving workflow efficiency.

          • Lack of advanced features and integrations, limiting functionalities for advanced users/organizations.

          • Pricing structure, particularly for add-on features, may deter small startups or users on a budget.

          • Some users report occasional technical issues like slow loading times or glitches with the availability toggle.

          • Seamless and user-friendly interface for smooth customer interactions.

          • Easy integration with CRM and other tools.

          • Real-time chat assistance and omnichannel support.

          • Comprehensive view of support needs.

          • Efficient communication through automated workflows.

          • Occasional glitches may disrupt the system flow.

          • Limited marketplace for additional apps and connectors.

          • Some users find the interface buggy and slow to refresh.

          Positive Reviews

          No reviews available for the product

          No reviews available for the product

          Customers

          Customers

          No Customers information available.

          Dunzo

          Dunzo

          Delivery Hero

          Delivery Hero

          klarna

          klarna

          Media and Screenshots

          Screenshots

          No screenshots available.

          Freshchat Analytics screenshot

          5 Screenshots

          Videos
          video-0

          2 Videos

          video-0

          5 Videos

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          Frequently Asked Questions (FAQs)

          Stuck on something? We're here to help with all the questions and answers in one place.

          Yes, both Olark and Freshchat offer a Free Trial.

          Olark is designed for Freelancers, Large Enterprises, Medium Business and Small Business.

          Freshchat is designed for Freelancers, Large Enterprises, Medium Business and Small Business.

          The starting price of Freshchat begins at $15/User/Month when Billed Yearly, while pricing details for Olark are unavailable.

          Some top alternatives to Olark includes ZoomInfo Chat, LiveAgent, LiveChat, LiveEngage, MyLiveChat, Zendesk Chat, Intercom, Smartchat, LinkedChat, ChatFlow247 and Freshchat.

          Some top alternatives to Freshchat includes ZoomInfo Chat, ClickDesk, LiveAgent, LiveChat, Tidio Chat, DeskMoz, Zendesk Chat, Intercom, Comm100 Live Chat, Smartchat and Tiledesk.

          Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].