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• Exceptional customer support that is responsive, knowledgeable, and goes beyond expectations.

• Intuitive and user-friendly interface, suitable for both beginners and advanced users.

• Flexible and powerful segmentation and automation capabilities for tailored marketing workflows.

• Strong integration with CRM systems like Salesforce, with features like lead engagement tracking and behavior history mapping.

• Certain features, like email and content editors, are not very flexible or intuitive, with usability issues such as small editing panes and bugginess.

• Reporting capabilities, though sufficient for basics, require enhancement for more detailed and advanced analytics.

• Integration bugs, particularly with Salesforce, can disrupt lead tracking and attribution workflows.

• Nurture campaigns and some workflows are not always intuitive, requiring a learning curve.

• Exceptional customer support praised for responsiveness, efficiency, and friendliness across the board.

• Intuitive user interface with a modern design that is beginner-friendly and requires minimal technical expertise.

• Features a variety of well-designed, customizable templates for email, SMS, and push notifications, catering to different needs.

• Seamless integration with popular e-commerce platforms like Shopify and WooCommerce, enhancing functionality for online stores.

• Limited mobile-friendly options and optimizations for advanced design, potentially affecting the mobile user experience.

• The range of features and customizations can be overwhelming for absolute beginners without proper guidance or onboarding.

• Some users noted integrations for advanced needs, like API setups, while straightforward, could be intimidating for non-technical users.

• Lack of certain industry-specific features or connectors not covered by its marketplace, restricting niche use cases or highly tailored implementations.