Compare Microsoft Teams vs ice Contact Center

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	Microsoft Teams (1846) Get Quote Get Quote	ice Contact Center (10) Get Quote Get Quote

Overview
Affiliate Disclosure

Description	Microsoft Teams is the chat-based workspace in Office 365 for teams in businesses of all sizes. Use chat to keep everyone on the same page and bring your ideas to life faster, with audio ... Read More	The ice Contact Center software is designed for all businesses, large or small, who want to increase the productivity of their agents and reduce the cost of supporting their customer ... Read More
Entry Level Pricing	Starts from $4	Not Available
Free Trial Availability	No free trial	No free trial
Spotsaas Score	9.3/10	Not Available
User Ratings	4.3 (32097)	4 (6)
	Get Quote	Get Quote

Software Demo

Demo	View demo	View demo

Features

Total Features	12 Features	0 Features
Unique Features		No features
	Get Quote	Get Quote

Pricing

Pricing Option
Starting From	$4	Not Available
Pricing Plans	Not Available	Not Available
	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Medium Business Large Enterprises Small Business Freelancers Individuals	Medium Business Large Enterprises Small Business Freelancers Individuals
Platforms Supported	Mobile - iOS Browser Based (Cloud) Mobile - Android Installed - Mac Installed - Windows Browser Based (Cloud)	Mobile - iOS Browser Based (Cloud) Mobile - Android Installed - Mac Installed - Windows Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available
	Get Quote	Get Quote

User Reviews

User Ratings	4.3 (based on 32097 reviews)	4 (based on 6 reviews)
Rating Distribution	Excellent 1661 Very Good 149 Good 27 Poor 4 Terible 5	Excellent 3 Very Good 5 Good 0 Poor 2 Terible 0
Expert's Review generated by AI	Microsoft Teams stands out as a top choice for real-time collaboration and communication, with a plethora of features that enhance productivity. Users appreciate its seamless integration with ...Read more	No Expert ai Review available for the product
Pros and Cons	Seamless integration with other Microsoft 365 applications for efficient collaboration. Easy communication through calls, meetings, group chats, and file sharing. User-friendly interface and intuitive design for easy handling. Efficient workflow and coordination within the MS architecture platforms. Facilitates quick messaging and easy access to colleagues. Newcomers may find the richness of features and customizations complex without adequate support. Limited selection in the Marketplace for additional apps and connectors, restricting advanced functionalities. May be intimidating for some users due to the complexity of integrations and components.
Positive Reviews	No reviews available for the product	No reviews available for the product
Negative Reviews	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews

Integrations

Integration with other apps	No Integration information available.	Cisco Webex Teams 4.3 (2668 reviews) Microsoft Teams 4.3 (32097 reviews) Salesforce 4.3 (31400 reviews)

Customers

Customers	SA Power Networks energizes ME and the Bees Lemonade TREK Bicycle	BobBarker Elections Ontario Magnatek

Media and Screenshots

Videos	5 Videos	1 Videos

Alternatives

Alternatives	Flock 4.5 CollaborateCloud Zoho Connect 4.5	FIVE CRM uContact 4.9 Call Center Studio 4.7

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Neither Microsoft Teams nor ice Contact Center offers a free trial.

Microsoft Teams is designed for Large Enterprises, Medium Business and Small Business.

ice Contact Center is designed for Large Enterprises, Medium Business and Small Business.

The starting price of Microsoft Teams begins at $4/User/Month, while pricing details for ice Contact Center are unavailable.

Some top alternatives to Microsoft Teams includes Flock, CollaborateCloud, Zoho Connect, Zoho Cliq, ClickUp, Workplace, Cisco Webex Teams, mi.team, Google Workspace, Teams.cc by 500apps and Teamwork Chat.

Some top alternatives to ice Contact Center includes FIVE CRM, uContact, Call Center Studio, UJET, Dialpad Contact Center, VCC Live, VoiceIQ, Vonage Contact Center, RingCentral Contact Center and Focus Contact Center.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Compare Microsoft Teams vs ice Contact Center

Microsoft Teams

ice Contact Center

OverviewAffiliate Disclosure

Software Demo

Features

Pricing

Other Details

User Reviews

Integrations

Customers

Media and Screenshots

Alternatives

Frequently Asked Questions (FAQs)

Overview
Affiliate Disclosure