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LiveChat - Live Chat Software
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Overview

Description

Introducing LiveChat, an advanced live chat software that offers a range of features to enhance communication between businesses and their customers. With a user base of over 23,000 ... Read More

WordPress is the world's most popular website builder software. It works on your desktop, in the cloud, or anywhere you can get online. It's also customizable for every type of site: ... Read More

Entry Level Pricing
  • Starts from $16 , Billed Yearly
  • Starts from $4 , Billed Yearly
Free Trial Availability
  • Free Trial available
Spotsaas Score

9.8/10

9.8/10

User Ratings
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Software Demo

Demo

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Features

Total Features

8 Features

20 Features

Unique Features
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      Pricing

      Pricing Option
          Starting From
          • $16 , Billed Yearly
          • $4 , Billed Yearly
          Pricing Plans
          • Starter

            • 60-day chat history

            • Basic widget customization

            • Ticketing system

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          • Team

            • Unlimited chat history

            • Full widget customization

            • Ticketing system

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          • Business

            • Unlimited chat history

            • Full widget customization

            • Ticketing system

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          • Browse all pricing plans
          • Free

            • Jetpack Essential Features

            • Pre-Installed SSL Certificate

            • Storage Space: 3 GB

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          • Personal

            • Free Domain for One Year (available when billed Yearly)

            • Best-in-class hosting

            • Remove WordPress.com Ads

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          • Premium

            • Includes features of Personal plan, plus

            • Livechat support

            • Earn ad revenue

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          • Browse all pricing plans

          Other Details

          Organization Types supported
          • Freelancers
          • Large Enterprises
          • Medium Business
          • Small Business
          • Individuals
          • Freelancers
          • Large Enterprises
          • Medium Business
          • Small Business
          • Individuals
          Platforms Supported
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Windows
          • Installed - Mac
          • Browser Based (Cloud)
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Windows
          • Installed - Mac
          • Browser Based (Cloud)
          Modes of support
          • 24/7 (Live rep)
          • Business Hours
          • Online
          • 24/7 (Live rep)
          • Business Hours
          • Online
          API Support
          • Available
          • Available
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          User Reviews

          User Ratings
          Rating Distribution

          Excellent

          525

          Very Good

          192

          Good

          46

          Poor

          8

          Terible

          20

          Excellent

          2890

          Very Good

          921

          Good

          179

          Poor

          38

          Terible

          42

          Expert's Review generated by AI

          LiveChat offers a versatile platform for engaging with customers, with key strengths such as seamless integrations with popular messaging apps like WhatsApp and Mailchimp, enabling effective ...Read more

          WordPress.org is widely regarded as one of the most versatile and accessible content management systems (CMS) on the market, and user reviews over the past year reaffirm its reputation as a go-to ...Read more

          Pros and Cons
          • Integration capabilities with third-party software tools, enhancing customer engagement and marketing efforts.

          • Real-time overview providing analysis of customers online, facilitating task assignments to agents during peak hours.

          • Ticketing system for collaborative customer support efforts, organizing and tracking customer service queries effectively.

          • Automation and asynchronous communication, user-friendly for small business owners.

          • Seamless interaction with customers across multiple communication channels, improving response times and customer satisfaction.

          • Limited number of active accounts, hindering flexibility during certain periods of high volume.

          • Learning curve can be tricky, requiring time and effort to overcome.

          • Some features, like tracking sales post-chat and Google events, hard to configure easily and may require complex setup with tech support.

          • Easy to use and ideal for beginners, with drag-and-drop functionality and a user-friendly interface.

          • Highly customizable with a vast library of free and premium plugins and themes.

          • Open-source and cost-effective, suitable for anything from simple blogs to complex e-commerce sites.

          • Supports SEO optimization with plugins like Rank Math or Yoast, enhancing online visibility.

          • Offers flexibility to build responsive websites quickly without requiring coding knowledge.

          • Reliance on plugins can lead to slower site performance and potential compatibility issues.

          • Requires regular updates, which can be time-consuming and cause operational hiccups.

          • Lacks official customer support; users must rely on community forums for assistance.

          Positive Reviews

          No reviews available for the product

          No reviews available for the product

          Negative Reviews

          No reviews available for the product

          No reviews available for the product

          Customers

          Customers

          No Customers information available.

          No Customers information available.

          Media and Screenshots

          Screenshots
          All customers

          7 Screenshots

          WordPress Dashbaord

          2 Screenshots

          Videos
          video-0

          3 Videos

          video-0

          1 Videos

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          Frequently Asked Questions (FAQs)

          Stuck on something? We're here to help with all the questions and answers in one place.

          Yes, both LiveChat and WordPress offer a Free Trial.

          LiveChat is designed for Large Enterprises, Medium Business and Small Business.

          WordPress is designed for Individuals, Freelancers, Large Enterprises, Medium Business and Small Business.

          Pricing for LiveChat Starts at $16/User/Month when Billed Yearly whereas for WordPress Starts at $4/Month when Billed Yearly.

          Some top alternatives to LiveChat includes ZoomInfo Chat, ClickDesk, LiveAgent, Tidio Chat, LiveEngage, Zendesk Chat, Smartchat, LinkedChat, ChatFlow247, Freshchat and ChatAndBot.

          Some top alternatives to WordPress includes Unbounce, VWO Deploy, SITE123, Wix, Squarespace, Webflow, Builder, WebsiteBuilder, Format, WeWeb, Shopify, Drupal, Concrete5, WebBoss and Web.com.

          Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].