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Compare LiveChat vs Ordering

LiveChat - Live Chat Software
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Ordering - Order Management Software
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Overview

Description

Introducing LiveChat, an advanced live chat software that offers a range of features to enhance communication between businesses and their customers. With a user base of over 23,000 ... Read More

Ordering is a trusted platform for on-demand businesses, offering advanced technology to streamline operations. Our platform caters to enterprises, startups, and franchises, delivering ... Read More

Entry Level Pricing
  • Starts from $16 , Billed Yearly
  • Starts from $2,999
Free Trial Availability
  • Free Trial available
Spotsaas Score

9.8/10

Not Available

User Ratings
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Features

Total Features

8 Features

0 Features

Unique Features

    No features

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    Pricing

    Pricing Option
        Starting From
        • $16 , Billed Yearly
        • $2,999
        Pricing Pans
        • Starter

          • 60-day chat history

          • Basic widget customization

          • Ticketing system

          Show more +

        • Team

          • Unlimited chat history

          • Full widget customization

          • Ticketing system

          Show more +

        • Business

          • Unlimited chat history

          • Full widget customization

          • Ticketing system

          Show more +

        • Browse all pricing plans
        • Not Available
        Pricing Pagelivechat pricingordering pricing

        Other Details

        Organization Types supported
        • Medium Business
        • Small Business
        • Large Enterprises
        • Medium Business
        • Small Business
        • Large Enterprises
        Platforms Supported
        • Mobile - iOS
        • Browser Based (Cloud)
        • Mobile - Android
        • Browser Based (Cloud)
        • Installed - Windows
        • Mobile - iOS
        • Browser Based (Cloud)
        • Mobile - Android
        • Browser Based (Cloud)
        • Installed - Windows
        Modes of support
        • 24/7 (Live rep)
        • Business Hours
        • Online
        • 24/7 (Live rep)
        • Business Hours
        • Online
        API Support
        • Available
        • Available
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        User Reviews

        User Ratings
        Rating Distribution

        Excellent

        525

        Very Good

        192

        Good

        46

        Poor

        8

        Terible

        20

        Excellent

        314

        Very Good

        6

        Good

        0

        Poor

        0

        Terible

        9

        Expert's Review generated by AI

        LiveChat offers a versatile platform for engaging with customers, with key strengths such as seamless integrations with popular messaging apps like WhatsApp and Mailchimp, enabling effective ...Read more

        Ordering.co has garnered a loyal customer base due to its exceptional customer support and commitment to client satisfaction. Customers consistently praise the team for their attentiveness and ...Read more

        Pros and Cons
        • Integration capabilities with third-party software tools, enhancing customer engagement and marketing efforts.

        • Real-time overview providing analysis of customers online, facilitating task assignments to agents during peak hours.

        • Ticketing system for collaborative customer support efforts, organizing and tracking customer service queries effectively.

        • Automation and asynchronous communication, user-friendly for small business owners.

        • Seamless interaction with customers across multiple communication channels, improving response times and customer satisfaction.

        • Limited number of active accounts, hindering flexibility during certain periods of high volume.

        • Learning curve can be tricky, requiring time and effort to overcome.

        • Some features, like tracking sales post-chat and Google events, hard to configure easily and may require complex setup with tech support.

        • Excellent customer support, with prompt responses and dedicated assistance from team members like Elliot, Arturo, Yair, and Uriel.

        • User-friendly platform with a well-thought-out design and customizable features that streamline business operations.

        • Continuous technological advancements and innovation provided by the company for business growth.

        • Reliable and efficient customer service, with quick responses and helpful guidance, even for technical aspects.

        • Ability to automate tasks and customize the platform tailored to individual business needs, ensuring flexibility.

        • Limited third-party integrations for point-of-sale systems may hinder seamless transitions for some businesses.

        • Certain advanced customizations or features may require additional investments, impacting the overall cost for maintaining the platform.

        Positive Reviews

        No reviews available for the product

        No reviews available for the product

        Negative Reviews

        No reviews available for the product

        No reviews available for the product

        Customers

        Customers

        No Customers information available.

        KFC

        KFC

        Domino's

        Domino's

        Starbucks

        Starbucks

        Media and Screenshots

        Screenshots
        All customers

        7 Screenshots

        Orders management screenshot

        6 Screenshots

        Videos
        video-0

        3 Videos

        video-0

        4 Videos

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        Frequently Asked Questions (FAQs)

        Stuck on something? We're here to help with all the questions and answers in one place.

        Yes, both LiveChat and Ordering offer a Free Trial.

        LiveChat is designed for Large Enterprises, Medium Business and Small Business.

        Ordering is designed for Large Enterprises, Medium Business and Small Business.

        Pricing for LiveChat Starts at $16/User/Month when Billed Yearly whereas for Ordering Starts at $2,999One-Time Payment.

        Some top alternatives to LiveChat includes ZoomInfo Chat, ClickDesk, LiveAgent, Tidio Chat, LiveEngage, Zendesk Chat, Smartchat, LinkedChat, ChatFlow247, Freshchat and ChatAndBot.

        Some top alternatives to Ordering includes miniorders, OrderZ, Mojro Executewyse, Onro, Delivery Biz Pro, eOrder Sales App, OrderOn, Trackin, Onfleet and Ordermark.

        Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].