Compare Incident.io vs Freshservice vs Freshdesk

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	Incident.io (126) Get Quote Get Quote	Freshservice (946) Get Quote Get Quote

Overview
Affiliate Disclosure

Description	Incident.io is a Slack-integrated incident response platform designed for companies experiencing rapid growth. Our platform makes it easy to manage events that can disrupt daily business ... Read More	The Freshservice On-Demand Support Desk software eliminates the need to buy expensive infrastructure and complex configurations. In minutes, user can have an on-demand support console where ... Read More
Entry Level Pricing	Starts from $16 , Billed Yearly	Starts from $19 , Billed Yearly
Free Trial Availability	No free trial	Free Trial available
Spotsaas Score	7.8/10	Not Available
User Ratings	4.8 (22)	4.4 (1491)
	Get Quote	Get Quote

Software Demo

Demo	View demo	View demo

Features

Total Features	5 Features	0 Features
Unique Features		No features
	Get Quote	Get Quote

Pricing

Pricing Option
Starting From	$16 , Billed Yearly	$19 , Billed Yearly
Pricing Pans	Starter Get Started Viewers - Unlimited Workflows - 3 Custom Field - 5 Show more + Pro Get Started Viewers - Unlimited Workflows - 10 Custom Field - 10 Show more + Enterprise Get Started Viewers - Unlimited Workflows - Unlimited Custom Field - Unlimited Show more +	Starter Get Started Incident Management Knowledge Base Self Service Portal Show more + Growth Get Started Includes features of Starter plan, plus Service Catalog Asset Management Show more + Pro Get Started Includes features of Growth plan, plus Problem Management Change Management Show more + Browse all pricing plans
Pricing Page
	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Freelancers Large Enterprises Medium Business Small Business Individuals	Freelancers Large Enterprises Medium Business Small Business Individuals
Platforms Supported	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Not Available	Available
	Get Quote	Get Quote

User Reviews

User Ratings	4.8 (based on 22 reviews)	4.4 (based on 1491 reviews)
Rating Distribution	Excellent 120 Very Good 6 Good 0 Poor 0 Terible 0	Excellent 781 Very Good 144 Good 13 Poor 3 Terible 5
Expert's Review generated by AI	Incident.io has garnered high praise for its seamless integration with Slack, making incident management a breeze for teams. Users appreciate the platform's ability to streamline incident ...Read more	No Expert ai Review available for the product
Pros and Cons	Seamless integration with Slack, enhancing user experience and familiarity. Automates manual tasks effectively, improving incident response efficiency. Excellent customer support with a responsive and proactive team. Easy to set up and use, with minimal training required for users. Continuous improvement based on user feedback, optimizing the tool for incident management. Limited selection of advanced functionalities and customizations in the Marketplace. Complex features and customizations might be overwhelming for new users without proper guidance.
Positive Reviews	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews

Integrations

Integration with other apps	No Integration information available.	Quickbooks 4.4 (27182 reviews) Freshbooks 4 (4589 reviews) Jira 4.4 (17380 reviews)

Customers

Customers	Trainline Loom dbt Labs	vroom Cordant Addison Lee

Media and Screenshots

Screenshots	4 Screenshots	7 Screenshots
Videos	1 Videos	4 Videos

Alternatives

Alternatives	Freshservice 4.4 PagerDuty 4.5 Spike.sh 2.1	Jira 4.4 SolarWinds Service Desk 4.4 Jira Service Desk 4.1

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Freshservice offers Free Trial, but Incident.io does not.

Incident.io is designed for Large Enterprises, Medium Business and Small Business.

Freshservice is designed for Freelancers, Large Enterprises, Medium Business and Small Business.

Pricing for Incident.io Starts at $16/User/Month when Billed Yearly whereas for Freshservice Starts at $19/User/Month when Billed Yearly.

Some top alternatives to Incident.io includes Freshservice, PagerDuty, Spike.sh, Mission Manager, FireHydrant, Rootly, Zenduty, StatusCast Incident Management, PagerTree, ResQ and Kintaba.

Some top alternatives to Freshservice includes Jira, SolarWinds Service Desk, Jira Service Desk, IBM Control Desk, Freshdesk, HelpDesk, TOPdesk, ReadyDesk, TechExcel ServiceWise and Scopedesk.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Compare Incident.io vs Freshservice vs Freshdesk

Incident.io

Freshservice

OverviewAffiliate Disclosure

Software Demo

Features

Pricing

Other Details

User Reviews

Integrations

Customers

Media and Screenshots

Alternatives

Frequently Asked Questions (FAQs)

Overview
Affiliate Disclosure