Compare Cisco Webex Teams vs ice Contact Center

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	Cisco Webex Teams (266) Get Quote Get Quote	ice Contact Center (10) Get Quote Get Quote

Overview
Affiliate Disclosure

Description	Cisco WebEx Teams is a premium cloud-based collaboration service that combines the most widely used collaboration tools with the most advanced features in video and voice collaboration. ... Read More	The ice Contact Center software is designed for all businesses, large or small, who want to increase the productivity of their agents and reduce the cost of supporting their customer ... Read More
Free Trial Availability	No free trial	No free trial
Spotsaas Score	8.8/10	Not Available
User Ratings	4.3 (2668)	4 (6)
	Get Quote	Get Quote

Software Demo

Demo	View demo	View demo

Features

Total Features	10 Features	0 Features
Unique Features		No features
	Get Quote	Get Quote

Pricing

Pricing Option
Pricing Plans	Not Available	Not Available
	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Medium Business Large Enterprises Small Business Freelancers Individuals	Medium Business Large Enterprises Small Business Freelancers Individuals
Platforms Supported	Mobile - iOS Browser Based (Cloud) Mobile - Android Installed - Mac Installed - Windows Browser Based (Cloud)	Mobile - iOS Browser Based (Cloud) Mobile - Android Installed - Mac Installed - Windows Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available
	Get Quote	Get Quote

User Reviews

User Ratings	4.3 (based on 2668 reviews)	4 (based on 6 reviews)
Rating Distribution	Excellent 182 Very Good 67 Good 14 Poor 1 Terible 2	Excellent 3 Very Good 5 Good 0 Poor 2 Terible 0
Expert's Review generated by AI	The Webex App has garnered positive feedback from users over the past 12 months for its seamless virtual meeting capabilities and user-friendly interface. Users appreciate features like mobile ...Read more	No Expert ai Review available for the product
Pros and Cons	Seamless user interface and smooth performance, especially on mobile devices, enhancing user experience. Offers a variety of features like video conferencing, instant messaging, screen sharing, and more, contributing to efficient collaboration. Easy access to meeting invites and simple user interface, making it convenient for scheduling and joining meetings. Prioritizes security and privacy with features like encryption, ensuring data safety. Provides a wide range of documentation, training materials, and support resources for implementation and onboarding. Concerns about audio quality, especially in terms of consuming more internet bandwidth than expected. Minor issues with occasional lag in the Android application and the need for optimization to support lower-end devices. Complexity in setting up Federation and challenges with hybrid/On-Prem setup for large organizations.
Positive Reviews	No reviews available for the product	No reviews available for the product
Negative Reviews	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews

Integrations

Integration with other apps	Trello 4.3 (34350 reviews) Microsoft SharePoint 4.3 (11251 reviews) Salesforce 4.3 (31400 reviews)	Cisco Webex Teams 4.3 (2668 reviews) Microsoft Teams 4.3 (32097 reviews) Salesforce 4.3 (31400 reviews)

Customers

Customers	No Customers information available.	BobBarker Elections Ontario Magnatek

Media and Screenshots

Screenshots	5 Screenshots	No screenshots available.
Videos	1 Videos	1 Videos

Alternatives

Alternatives	Zoom 3.7 Cisco Webex Meetings 4.3 ezTalks 4.2	FIVE CRM uContact 4.9 Call Center Studio 4.7

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Neither Cisco Webex Teams nor ice Contact Center offers a free trial.

Cisco Webex Teams is designed for Large Enterprises, Medium Business and Small Business.

ice Contact Center is designed for Large Enterprises, Medium Business and Small Business.

Pricing details for both Cisco Webex Teams and ice Contact Center are unavailable at this time. Contact the respective providers for more information.

Some top alternatives to Cisco Webex Teams includes Zoom, Cisco Webex Meetings, ezTalks, Zoho Cliq, ClickUp, Microsoft Teams, Zimbra Collaboration, mi.team, Google Workspace, e-Meeting and yowork.

Some top alternatives to ice Contact Center includes FIVE CRM, uContact, Call Center Studio, UJET, Dialpad Contact Center, VCC Live, VoiceIQ, Vonage Contact Center, RingCentral Contact Center and Focus Contact Center.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Compare Cisco Webex Teams vs ice Contact Center

Cisco Webex Teams

ice Contact Center

OverviewAffiliate Disclosure

Software Demo

Features

Pricing

Other Details

User Reviews

Integrations

Customers

Media and Screenshots

Alternatives

Frequently Asked Questions (FAQs)

Overview
Affiliate Disclosure