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Compare Channels vs Dialpad Contact Center

Channels - Contact Center Operations Software
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Overview

Description

Channels is revolutionizing the contact center with a suite of workforce management and customer engagement products designed to improve operational and customer service excellence. ... Read More

Dialpad is an AI-powered customer intelligence platform that is revolutionizing global collaboration. Dialpad AI Contact Center simplifies coaching, tracks adherence to best practices, and ... Read More

Entry Level Pricing
  • Starts from $15 , Billed Yearly
  • Starts from $75
Free Trial Availability
  • Free Trial available
User Ratings

4.5

(14)
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Pricing

Pricing Option
      Starting From
      • $15 , Billed Yearly
      • $75
      Pricing Plans
      • LITE

        • Free incoming calls

        • Free phone number

        • 2 call distribution rules

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      • BASIC

        • Free incoming calls

        • Free phone number

        • All call distribution rules

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      • PRO

        • Free incoming calls

        • Free phone number

        • All call distribution rules

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      • Not Available

      Other Details

      Organization Types supported
      • Medium Business
      • Large Enterprises
      • Small Business
      • Freelancers
      • Individuals
      • Medium Business
      • Large Enterprises
      • Small Business
      • Freelancers
      • Individuals
      Platforms Supported
      • Mobile - iOS
      • Browser Based (Cloud)
      • Mobile - Android
      • Installed - Mac
      • Installed - Windows
      • Browser Based (Cloud)
      • Mobile - iOS
      • Browser Based (Cloud)
      • Mobile - Android
      • Installed - Mac
      • Installed - Windows
      • Browser Based (Cloud)
      Modes of support
      • 24/7 (Live rep)
      • Business Hours
      • Online
      • 24/7 (Live rep)
      • Business Hours
      • Online
      API Support
      • Available
      • Not Available
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      User Reviews

      User Ratings
      Rating Distribution

      Excellent

      10

      Very Good

      4

      Good

      0

      Poor

      0

      Terible

      0

      Excellent

      31

      Very Good

      3

      Good

      0

      Poor

      1

      Terible

      0

      Positive Reviews

      No reviews available for the product

      No reviews available for the product

      Integrations

      Integration with other apps

      No Integration information available.

      Customers

      Customers

      No Customers information available.

      Wework

      Wework

      UBER

      UBER

      TED

      TED

      Media and Screenshots

      Screenshots

      No screenshots available.

      Dialpad Contact Center

      3 Screenshots

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      Frequently Asked Questions (FAQs)

      Stuck on something? We're here to help with all the questions and answers in one place.

      Yes, both Channels and Dialpad Contact Center offer a Free Trial.

      Channels is designed for Large Enterprises, Medium Business and Small Business.

      Dialpad Contact Center is designed for Large Enterprises, Medium Business and Small Business.

      Pricing for Channels Starts at $15/User/Month when Billed Yearly whereas for Dialpad Contact Center Starts at $75/User/Month.

      Some top alternatives to Channels includes HoduCC, ChaseData, Call Center Studio, Dialpad Contact Center, VCC Live, Callision, ice Contact Center, Vonage Contact Center, RingCentral Contact Center and CloudCall.

      Some top alternatives to Dialpad Contact Center includes Call Center Studio, UJET, Zultys MXIE, Callision, Voximplant Kit, ice Contact Center, VoiceIQ, RingCentral Contact Center and SmartSpeech.

      Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].