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Compare BlackLab vs Channels

BlackLab - Contact Center Operations Software
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Channels - Contact Center Operations Software
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Overview

Description

The Black Lab Operations software offers businesses a cost-effective solution to better manage their call center operations. The software combines advanced analytics, multichannel ... Read More

Channels is revolutionizing the contact center with a suite of workforce management and customer engagement products designed to improve operational and customer service excellence. ... Read More

Entry Level Pricing
  • Not Available
  • Starts from $15 , Billed Yearly
Free Trial Availability
  • No free trial
  • Free Trial available
User Ratings

4.5

(14)
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Software Demo

Demo

Channels has not given any software demo yet

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Pricing

Pricing Option
      Starting From
      • Not Available
      • $15 , Billed Yearly
      Pricing Plans
      • Not Available
      • LITE

        • Free incoming calls

        • Free phone number

        • 2 call distribution rules

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      • BASIC

        • Free incoming calls

        • Free phone number

        • All call distribution rules

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      • PRO

        • Free incoming calls

        • Free phone number

        • All call distribution rules

        Show more +

      Other Details

      Organization Types supported
      • Medium Business
      • Large Enterprises
      • Small Business
      • Freelancers
      • Individuals
      • Medium Business
      • Large Enterprises
      • Small Business
      • Freelancers
      • Individuals
      Platforms Supported
      • Mobile - iOS
      • Browser Based (Cloud)
      • Mobile - Android
      • Installed - Mac
      • Installed - Windows
      • Browser Based (Cloud)
      • Mobile - iOS
      • Browser Based (Cloud)
      • Mobile - Android
      • Installed - Mac
      • Installed - Windows
      • Browser Based (Cloud)
      Modes of support
      • 24/7 (Live rep)
      • Business Hours
      • Online
      • 24/7 (Live rep)
      • Business Hours
      • Online
      API Support
      • Available
      • Available
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      User Reviews

      User Ratings

      No reviews available for the product

      Rating Distribution

      No reviews available for the product

      Excellent

      10

      Very Good

      4

      Good

      0

      Poor

      0

      Terible

      0

      Positive Reviews

      No reviews available for the product

      No reviews available for the product

      Integrations

      Integration with other apps

      No Integration information available.

      Media and Screenshots

      Videos
      video-0

      3 Videos

      No videos available.

      Frequently Asked Questions (FAQs)

      Stuck on something? We're here to help with all the questions and answers in one place.

      Channels offers Free Trial, but BlackLab does not.

      BlackLab is designed for Individuals, Large Enterprises, Medium Business and Small Business.

      Channels is designed for Large Enterprises, Medium Business and Small Business.

      The starting price of Channels begins at $15/User/Month when Billed Yearly, while pricing details for BlackLab are unavailable.

      Some top alternatives to BlackLab includes XCALLY, uContact, Call Center Studio, Dialpad Contact Center, VCC Live, Channels, Vonage Contact Center, RingCentral Contact Center, Whelp and MyOperator.

      Some top alternatives to Channels includes HoduCC, ChaseData, Call Center Studio, Dialpad Contact Center, VCC Live, Callision, ice Contact Center, Vonage Contact Center, RingCentral Contact Center and CloudCall.

      Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].