- Permission Management
- Performance Monitoring
- Knowledge Base
- Reporting (Analytics)
- Team Management
Streamline customer success with interactive guided support.
(11 ratings)
Starts from $29/Month when Billed Yearly, also offers free forever plan
Overview
Features
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Stonly is a unique software that helps businesses create interactive guides for their customers. With a step by step approach, it guides customers through activation, issue resolution, and success in various tasks. The software offers onboarding and adoption tools to ... Read More
Permission Management allows you to grant and remove permissions for users on files, directories, and the registry. Permissions are divided into roles rather than being assigned to each user individually. You can define one or more functions on your site and then set permissions to each position. The Authenticated user and Anonymous user roles contain permissions granted to authenticated and anonymous users. Depending on the installation profile you used when you installed your site, an Administrator role may also be present, automatically assigning all permissions on your site. Each user account on your site is assigned the Authenticated user role by default, with the option of adding one or more additional parts.
Performance Monitoring is a feature that allows users to closely monitor the performance of their software and applications. It is a critical aspect for businesses and organizations, as it helps detect and resolve issues that may affect the overall functioning and efficiency of their systems. This feature enables users to track various metrics such as response time, CPU usage, memory utilization, and network traffic, providing an in-depth understanding of the performance of their software. One of the main benefits of Performance Monitoring is its real-time monitoring capability. Users
A knowledge base is a centralized documentation repository that includes frequently asked questions, how-to guides, and troubleshooting instructions. Its goal is to make it simple for people to solve difficulties without asking for assistance. Knowledge bases result from a process known as "knowledge management" that collects and organizes all of that data in a meaningful manner. External or internal audiences can both benefit from knowledge bases. An appliance manufacturer, for example, might keep maintenance instructions in a customer-facing knowledge base and an internal knowledge base where personnel can learn about company policies.
Reporting is the process of organizing data into informational summaries in order to track how various components of a business are performing. This includes calculating critical data and presenting them in multiple formats, such as an email, a slide deck, or an online dashboard. Reports can be complex and employ several methods. Still, the final purpose remains the same: to make it easy for those analyzing to comprehend what is truly happening within the business. This means that the accuracy of the reports is critical throughout the analytics phase, which focuses on identifying and resolving any issues inside the company.
Team Management is a crucial aspect of any organization, as it involves coordinating and organizing the efforts of a group of individuals towards a common goal. It involves the efficient and effective allocation of tasks, communication, and collaboration among team members to achieve desired results. One of the key features of Team Management software is the ability to create and assign tasks to team members. This feature allows team leaders to delegate responsibilities and track progress, ensuring that all tasks are completed within the given timeframe. It also helps in identifying
Starts from $29 when Billed Yearly, also offers free forever plan
Monthly plans
Show all features
Basic (Help Content)
5 Stonly guides
1 user
Embed guides anywhere
Up to 5,000 interactions/month
Startup (Help Content)
$35
Includes Basic plan features, plus
Up to 30 guides
Stonly chat widget
Make guides private
Unlimited knowledge bases
Color customization
Analytics & reporting
Up to 5,000 interactions/month
Business (Help Content)
$119
Includes Startup plan features, plus
Unlimited guides
5 users included
Team management & permissions
Funnel analytics
Removable Stonly branding
Up to 10,000 interactions/month
$239/month up to 50,000 interactions/month
Business (Agent Guides)
$119
Up to 15 users
Help desk and CRM integrations
Unlimited knowledge bases
Team management & permissions
Up to 1,000 public interactions
+ $12/user/month (For yearly)
+ $15/user/month (For monthly)
Yearly plans
Show all features
Basic (Help Content)
5 Stonly guides
1 user
Embed guides anywhere
Up to 5,000 interactions/month
Startup (Help Content)
$29
/Month
Includes Basic plan features, plus
Up to 30 guides
Stonly chat widget
Make guides private
Unlimited knowledge bases
Color customization
Analytics & reporting
Up to 5,000 interactions/month
Business (Help Content)
$99
/Month
Includes Startup plan features, plus
Unlimited guides
5 users included
Team management & permissions
Funnel analytics
Removable Stonly branding
Up to 10,000 interactions/month
$239/month up to 50,000 interactions/month
Business (Agent Guides)
$99
/Month
Up to 15 users
Help desk and CRM integrations
Unlimited knowledge bases
Team management & permissions
Up to 1,000 public interactions
+ $12/user/month (For yearly)
+ $15/user/month (For monthly)
Basic (Help Content)
5 Stonly guides
1 user
Embed guides anywhere
Up to 5,000 interactions/month
Startup (Help Content)
$35
Includes Basic plan features, plus
Up to 30 guides
Stonly chat widget
Make guides private
Unlimited knowledge bases
Color customization
Analytics & reporting
Up to 5,000 interactions/month
Business (Help Content)
$119
Includes Startup plan features, plus
Unlimited guides
5 users included
Team management & permissions
Funnel analytics
Removable Stonly branding
Up to 10,000 interactions/month
$239/month up to 50,000 interactions/month
Business (Agent Guides)
$119
Up to 15 users
Help desk and CRM integrations
Unlimited knowledge bases
Team management & permissions
Up to 1,000 public interactions
+ $12/user/month (For yearly)
+ $15/user/month (For monthly)
Screenshot of the Stonly Pricing Page (Click on the image to visit Stonly 's Pricing page)
Disclaimer: Pricing information for Stonly is provided by the software vendor or sourced from publicly accessible materials. Final cost negotiations and purchasing must be handled directly with the seller. For the latest information on pricing, visit website. Pricing information was last updated on .
Customer Service
Online
Location
Paris, France
Stonly is a unique software that helps businesses create interactive guides for their customers. With a step by step approach, it guides customers through activation, issue resolution, and success in various tasks. The software offers onboarding and adoption tools to provide a personalized path to success for each customer. It can be seamlessly integrated with websites or apps, allowing for real-time proactive support. It also assists support agents in resolving tickets quickly with fewer resources. Additionally, Stonly can be used to onboard and train new employees, ensuring a smooth learning experience tailored to individual roles and team needs. Rest assured, your data is protected with compliance to national and European laws, including GDPR.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Researched by Rajat Gupta