Powtoon

Responsive and timely customer service with helpful and personal interactions.

Quick resolution of issues, often within hours, demonstrating efficient support.

Proactive assistance in solving problems and offering solutions promptly.

Support team shows generosity and flexibility with pricing to accommodate users.

Reliability of the product, with continuous improvements, new templates, and ease of use.

Direct and human interactions providing a positive customer service experience.

Limited functionalities and heavy reliance on premium features can hinder free users' experience.

Slow loading times reported, impacting the user experience and productivity.

Lack of clarity on distinguishing between premium and free features, leading to challenges in editing and exporting projects efficiently.

Restricted availability of free resources and templates, requiring users to opt for paid plans for more options.