Overview of Intercept CX

A social media sentiment analysis tells how people on social media feel about your company. Sentiment analysis considers feelings and opinions rather than a basic count of mentions or comments. It entails gathering and evaluating information from people's social media posts about your brand. If you want to understand what your customers are thinking, sentiment analysis is a valuable tool. It allows you to quickly and easily get feedback on your brand, products and services. It makes you better at what you do by seeing what needs to be improved or fixed.

Polls or voting is a software feature that allows users to gather opinions, feedback, and preferences from a group of people. It is a method of decision-making that helps in collecting data and analyzing trends. With polls, users can create a question or a set of questions for participants to answer, which can be multiple-choice, open-ended, or rank-based. One of the primary purposes of polls is to gather information and insights from a targeted audience quickly and efficiently. This feature is extensively used in

Customers submit information about their experiences with a product or service in the form of customer feedback. Its goal is to expose their degree of happiness and assist development, customer success, and marketing teams in determining where they can improve. Customers' feedback can be proactively gathered by polling and surveying them, interviewing them, or asking for reviews. Groups can also collect feedback passively by giving users a spot in the product to leave comments, concerns, or compliments. Without client input, a company can never know if its effect provides value to its customers. Likewise, the product and go-to-market teams won't know whether they're cultivating loyal customers unless they know if they're getting a deal.