Overview of Intact

Machine learning is a powerful technology that allows computers to learn and improve from data without being explicitly programmed. This innovative approach to problem-solving is increasingly used in various domains, including finance, healthcare, and telecommunications. It involves building algorithms that can automatically learn and make predictions or decisions based on data. One key advantage of machine learning is its ability to handle large, complex datasets that would be nearly impossible for humans to process. With the use of statistical models and algorithms, machine learning can identify patterns and trends

A chat survey is a method of gathering customer feedback to access their overall experience across channels such as the website, mobile apps, or in-app by rating the agent's performance and the number of products or services available. It's a helpful feature of live chat software that you may personalize with a greeting message and a feedback option that suits your company's needs. Surveys and feedback are simple yet efficient techniques to learn about your customers' opinions on your company. It's one of the most effective techniques to figure out where your customer service lacks and improve customer retention strategies. The survey questionnaire should be created based on your business needs to provide successful results.

A social media sentiment analysis tells how people on social media feel about your company. Sentiment analysis considers feelings and opinions rather than a basic count of mentions or comments. It entails gathering and evaluating information from people's social media posts about your brand. If you want to understand what your customers are thinking, sentiment analysis is a valuable tool. It allows you to quickly and easily get feedback on your brand, products and services. It makes you better at what you do by seeing what needs to be improved or fixed.