Bill.com

Streamlines invoicing, payments, and accounts payable processes, saving users significant time and effort.

Provides a user-friendly interface that is intuitive and easy to navigate for most users.

Offers seamless integrations with financial software and tools, improving workflow efficiency.

Transparency in payment processes, with notifications and email updates for tracking invoices and payments.

Features such as invoice storage, search, and history tracking keep everything organized and accessible.

Consistently updates the platform, enhancing user experience through new features and improvements.

Simplifies invoice creation and management for freelancers, businesses, and contractors alike, making it convenient to handle finances.

Customer service is widely criticized for being unhelpful, difficult to reach, and over-reliant on automated support systems like chatbots.

Holds payments for extended periods or requires users to pay additional fees for faster transfers, leading to frustration.

Requests for sensitive personal and financial documents, such as bank statements, create discomfort and distrust among users.

Cross-border payment support is limited, especially for users billing in multiple currencies, with FX conversion fees being costly and inconsistent.

Frequent user interface changes can confuse users accustomed to previous versions.

Duplicate invoice detection is inadequate, potentially leading to duplicate payments and manual errors.

Users have reported unexplained account suspensions, with little to no resolution or accountability from the company.

Some users face challenges updating or accessing their accounts due to unclear or faulty verification processes.

High fees and unclear payment structuring, such as instant transfer charges, are a significant drawback for users.

The platform sometimes complicates relationships with clients due to delays or unresolved payment issues.