Bill.com Reviews in January 2025: User Ratings, Pros & Cons

Asking for Confidential information

So, my client invited me to Bill.com because he pays with Bill.com. We signed up a company account and we provided the EIN and done all the business verification and the bank verification. All went smooth and we received our first payment. Suddenly, they suspended our account WITHOUT ANY REASON and they're asking us for our confidential information like our bank statement and some other documents. We are not going to provide any confidential documents. The question is: When a Bank account ...

This place is a scam

This place is a scam. They won't steal your money. But, what they do is hold your payments hostage for 2 weeks, sometimes 30 days, unless you choose the "pay me now" option or open a line of credit through them. Even though the money has been taken out of the vendor's account already. It used to hold for 4 days and has gradually gotten worse. All the while, if you pay their percentage, you can get your money instantly. Scam. Scam. SCAM! You've been warned

CRS answer just to send you to IRobot! :(

The company doesn’t have enough people to give the property customer service. They have a phone number which is a mission to find out, then when you call they direct you to the irobot. They avoid talking to you on the phone, they want you to resolve your own problems by all the articles and instructions they send over ibot. Horrible customer services, actually there’s no services. Just a machine charging you fees. :(

Horrible company that won’t take…

Horrible company that won’t take accountability for their undertrained staff. I used bill.com many times with zero issues until one of their support staff completely ruined my account. They had me create duplicate accounts and cancel payments that already went through and resend. I would have done none of that if I wasn’t guided by support to do so. The result my payments didn’t go through and I wasted 30 hours on the phone over multiple days where they assured me everything would be fixed. ...

Not great for cross border business (US / Canada)

I'm a consultant (incorporated) in Canada and did not have issues with Bill.com until recently. Historically, payments from customers come through to my Canadian based USD account directly via Cambridge Mercantile. I never had to log in to Bill.com and did not run into any problems. Recently, Bill.com updated their systems for rightful compliance reasons and I have no issues with that. Unfortunately, BILL.com could NOT imagine a scenario where a Canadian Corporation could bill a US ...

If I could give them a ZERO I would

If I could give them a ZERO I would! My husband’s company uses this POS company to get his paycheck deposited each week. They did not deposit his paycheck this past Friday night 4/19/24 at 10:30 pm like they normally do! Because of this we have bounced checks and payments that didn’t go through!! My husband called them this morning 4/22/24 to get an explanation for why they didn’t deposit his money. Their excuse was it was their fault and they basically told him to get lost! He will get his ...

I can not get a live person to help me

I can not get a live person to help me. I have requested a call back from the chat and have heard from no one....very frustrating and I can't get paid from one of my customers. for some reason it says my account is not active and I have made no changes to it.....

AVOID BILL.COM at all costs! Holding my hard-earned money hostage!

I wish I could give Bill.com -5 stars for the frustrating experience I've had. Despite providing SEO services to a company that uses Bill.com for invoicing and payment, I'm still waiting for my payment since July 2023! The issues started when I lost access to my phone number, which was linked to my Bill.com account. I tried to update my phone number, but received an ambiguous error message. I then followed their verification process, submitting identification documents, but still couldn't ...

Don't do business with Bill.com

When you can't contact a company to speak to a real person to resolve any payment problems, it is a sign you should not accept to get paid via Bill.com. I have an existing issue with Bill.com where a client sent me a payment, through bill.com and was cleared on 07/2023 and haven't received the payment yet. When contacting bill.com through their online support, they stated "It doesn't look like the name on you ID matches the listed user on the account. Could you clarify your request, ...

Receive the moneys in the currency that…

Receive the moneys in the currency that you have been paid otherwise the currency conversion enforced by Bill is horendous. I just noticed the large difference where I lost literraly hundreds of dollars due to the discrepancy in the conversion rates.