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• Customer success team receives high praise for their support and assistance in building experiences.

• Intuitive platform, with a variety of features like customizable chat experiences and rich analytics.

• Excellent customer service and support provided by Success Architects and Customer Success Managers.

• Seamless integration with CRM systems and Slack, making it easy to implement.

• Helps in lead generation, booking meetings, and improving customer engagement on websites.

• Learning curve for some users, requiring additional support for initial setup and usage.

• Complex features can be overwhelming initially, especially for users with complex internal processes.

• Limited reporting capabilities in certain integrations, impacting data visibility and analytics.