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Compare Observe.AI vs Awaken Conversations

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

Observe.AI - Speech Analytics Software

Observe.AI

(197)
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Awaken Conversations - Speech Analytics Software

Awaken Conversations

(4)
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Overview
Affiliate Disclosure

Description

Boost efficiency with Observe.AI- the ultimate AI-powered platform for contact centers. Revolutionizing the industry, it incorporates cutting-edge AI technology in customer interactions, ... Read More

Awaken Conversations is a powerful platform that helps client companies analyze their customer conversations and queries. Through its advanced analytics, it can identify even the smallest ... Read More

Entry Level Pricing
  • Not Available
  • Not Available
Free Trial Availability
  • No free trial
  • Free Trial available
User Ratings

4.5

(123)

5

(2)
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Features

Total Features

0 Features

0 Features

Unique Features

No features

No features

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Pricing

Pricing Option
      Starting From
      • Not Available
      • Not Available
      Pricing Pans
      • Not Available
      • Not Available
      Pricing Page

      Pricing information not available

      		awaken-conversations pricing
      View detailed pricing
      View detailed pricing

      Other Details

      Organization Types supported
      • Large Enterprises
      • Small Business
      • Medium Business
      • Large Enterprises
      • Small Business
      • Medium Business
      Platforms Supported
      • Browser Based (Cloud)
      • Browser Based (Cloud)
      • Mobile - Android
      • Browser Based (Cloud)
      • Browser Based (Cloud)
      • Mobile - Android
      Modes of support
      • 24/7 (Live rep)
      • Business Hours
      • Online
      • 24/7 (Live rep)
      • Business Hours
      • Online
      API Support
      • Not Available
      • Available
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      User Reviews

      User Ratings

      4.5

      (based on 123 reviews)

      5

      (based on 2 reviews)
      Rating Distribution

      Excellent

      158

      Very Good

      34

      Good

      4

      Poor

      1

      Terible

      0

      Excellent

      4

      Very Good

      0

      Good

      0

      Poor

      0

      Terible

      0

      Expert's Review generated by AI

      Observe.AI is hailed as a valuable tool for enhancing call center operations. Users appreciate its user-friendly interface and advanced features that simplify call analysis and feedback ...Read more

      No Expert ai Review available for the product

      Pros and Cons

      • Provides comprehensive breakdown of call aspects for coaching and meetings.

      • Advanced intelligence for call analysis, including specific word searches.

      • User-friendly interface that is easy to navigate and share data.

      • Constantly monitors agent work to enhance coaching and service quality.

      • Enables coaching on specific behaviors and multiple topics efficiently.

      • System still needs to recognize Spanish for broader customer coverage.

      • Training AI can be time-consuming before full functionality.

      • Challenges in recording calls promptly, preference for instant recordings.

      Positive Reviews

      No reviews available for the product

      No reviews available for the product

      Read reviews
      Read reviews

      Integrations

      Integration with other apps

      No Integration information available.

      No Integration information available.

      Customers

      Customers

      No Customers information available.

      Karcher

      Karcher

      Yonder

      Yonder

      Answernet

      Answernet

      Media and Screenshots

      Screenshots

      No screenshots available.

      awaken conversational analytics

      1 Screenshots

      Videos
      video-0

      1 Videos

      video-0

      1 Videos

      Alternatives

      Alternatives
      Sales.AI - Live Chat Software
      Sales.AI

      4.3

      Enthu.ai - Speech Analytics Software
      Enthu.ai

      4.9

      NeoSound Intelligence - Speech Analytics Software
      NeoSound Intelligence
      VoiceSignals - Predictive Analytics Software
      VoiceSignals
      NeoSound Intelligence - Speech Analytics Software
      NeoSound Intelligence
      VoiceBase - Speech Analytics Software
      VoiceBase

      5

      Frequently Asked Questions (FAQs)

      Stuck on something? We're here to help with all the questions and answers in one place.

      Awaken Conversations offers Free Trial, but Observe.AI does not.

      Observe.AI is designed for Large Enterprises, Medium Business and Small Business.

      Awaken Conversations is designed for Large Enterprises, Medium Business and Small Business.

      Pricing details for both Observe.AI and Awaken Conversations are unavailable at this time. Contact the respective providers for more information.

      Some top alternatives to Observe.AI includes Sales.AI, Enthu.ai, NeoSound Intelligence, VoiceBase, SmartSpeech and Oxus.AI.

      Some top alternatives to Awaken Conversations includes VoiceSignals, NeoSound Intelligence, VoiceBase, Verint Speech Analytics, SmartSpeech, Xdroid Voice Analytics, Voyc and Saketa SharePoint Migrator.

      Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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      9931 Corporate Campus Dr
      Louisville, Kentucky 40223, USA

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      9931 Corporate Campus Dr
      Louisville, Kentucky 40223, USA