Observe.AI Reviews in January 2025: User Ratings, Pros & Cons

"OAI BEST Intelligence. Best tool to Pin point your areas of Improvement"

What do you like best about Observe.AI? In OAI under the Section Score Card, it breaks down all the aspects of a call into catagories that you can select from. you select an area where you think your team is showing weeknesses, and than you will get a filtered file with calls and name of team members and plann you next meeting., Coaching or 1:1 session. It also lets you download call straight into your Downloads on computer for you to share. The intelligence is so advance that if you want ...

"Observe .AI"

What do you like best about Observe.AI? The ease of the program. It's very user-friendly. What do you dislike about Observe.AI? The retraction and that it can not pick up and full interpret ceratin phrases/words, What problems is Observe.AI solving and how is that benefiting you? Performance and quality from our agents. I like that we can pinpoint the exact location of the call needed for review.

"An easy solution for QA."

What do you like best about Observe.AI? It's always rating the agents' work, and showing tendencies over time, to provide effective coaching. What do you dislike about Observe.AI? The AI has to go through a thorough training before being ready to launch. What problems is Observe.AI solving and how is that benefiting you? Observe.AI is constantly watching over the agents' work, evaluating their processes and their customer service skills to improve the quality of their work over time. It's ...

"It is a very useful tool as it shows us a lot of valuable information."

What do you like best about Observe.AI? The tool give us a lot of valuable and important informartion, information we use to improve our produtivity meaning enhancing agents development making them experts on the matter giving a professional customer support, service. Very easy to use, not taking too much of our time while using the tool What do you dislike about Observe.AI? Until this moment I am very satisfied with the tool. What problems is Observe.AI solving and how is that benefiting ...

"Recordings Availability"

What do you like best about Observe.AI? The best is that we are able to coach secific behvaiours as it gives us several options to choos from, it also has an advantage of adding several calls in One coachings which is great we are covering several topics in one coaching session What do you dislike about Observe.AI? The time it takes for a call to be available to be on OAI is too long. I would prefer to have calls recorded in OAI right away so that we do not have to wait for an hour for a ...

"User friendly"

What do you like best about Observe.AI? The calls are easy to find and system is easy to use. I use the system weekly for my team of care navigators and inputting call review notes, as well having a user review those notes is easy. What do you dislike about Observe.AI? In order to create/use/find a Coaching note, you have to click through too many mazes to find the accurate link/page. What problems is Observe.AI solving and how is that benefiting you? Call quality and ensuring our team ...

"Very good program"

What do you like best about Observe.AI? I like that we can review our calls whenever we need to. One can read along with the call; it is mostly pretty accurate. There may be some missing words here or there, but you have to understand that sometimes the program does not pick up what is being said. The more and more I use it, the more and more I find something helpful that I can use to better my calls. What do you dislike about Observe.AI? The part that I personally dislike about Observe.AI ...

"It is easy to use when trying to locate an agents call"

What do you like best about Observe.AI? It is easy to track an agent's call and use that call to coach the agent on how to better the next call. It helps with training and coaching. What do you dislike about Observe.AI? I do not have dislikes. I find it very easy, which makes my job easy. What problems is Observe.AI solving and how is that benefiting you? It helps me to track the agents call and to fix any mistakes they are making to better customers service.

"Feedback for Oberve.AI"

What do you like best about Observe.AI? The best in using Oberve.AI is that by having a transcription. It finds easier for me to review calls because of the transcription. And also it makes my Job easier What do you dislike about Observe.AI? Sometimes when the transcription is not conplete so I need to use another tool for me to listen to the calls completely but so far using Observe.AI makes my Job easier What problems is Observe.AI solving and how is that benefiting you? When sometimes I ...

"Evaluation to my Agents made easy"

What do you like best about Observe.AI? Most helpful about Observe.AI is that it makes the Quality Analyst make their job easier, saves time and easily sees agents' performance. It easily identifies which area they need to improve. What do you dislike about Observe.AI? Sometimes the words being applied to Observe AI detect if agents mention certain words, but some are not words. For some, it's capture, and for some, it is not. What problems is Observe.AI solving and how is that benefiting ...