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• Excellent customer support, with knowledgeable and patient representatives who are highly responsive to user queries and technical issues.

• 24/7 availability of support through multiple formats, including Zoom and chat, provides quick resolutions and convenience.

• Comprehensive software functionalities, such as workflow automation and customizable integrations, delivering great value for money.

• Easy-to-use interface and dashboard, aiding users in seamless onboarding and ongoing usage.

• Challenges persist when complex technical issues arise, with inconsistent support knowledge occasionally delaying resolutions.

• Support representatives are sometimes unable to resolve advanced functionality or integration issues without escalation, impacting critical business operations.

• Cancellation process is cumbersome, with multiple users reporting difficulty in account closure and lack of clear communication or transparency.

• Long wait times or repetitive efforts for resolving certain problems can frustrate users, especially for deeply-rooted technical glitches.

• Provides a centralized, all-in-one CRM platform for managing leads, calls, emails, and workflows seamlessly, saving time and boosting productivity.

• Intuitive and user-friendly interface with easy setup and excellent support for onboarding and troubleshooting.

• Highly efficient automation features like smart views, predictive dialing, and workflows that reduce manual effort and streamline sales processes.

• Outstanding call management features, including clear call recordings, AI-generated summaries, and call tracking for better follow-ups and analysis.

• Reporting features are limited and could be more in-depth, especially for tracking lead lists and success rates by category.

• Some users find the cost of calling features and overall pricing high, although they believe the value justifies it.

• Occasional technical glitches like software crashes and dialer issues with integrations such as JustCall.

• Lack of certain integrations, such as WhatsApp, and restrictions like inability to call/text international clients directly.