HighLevel

Excellent customer support, with knowledgeable and patient representatives who are highly responsive to user queries and technical issues.

24/7 availability of support through multiple formats, including Zoom and chat, provides quick resolutions and convenience.

Comprehensive software functionalities, such as workflow automation and customizable integrations, delivering great value for money.

Easy-to-use interface and dashboard, aiding users in seamless onboarding and ongoing usage.

High level of problem-solving by support staff, often going above and beyond to assist with unique or challenging technical issues.

Capability to deliver solutions that streamline business operations, like calendar and WhatsApp integration fixes, proving effective in optimizing workflows.

Challenges persist when complex technical issues arise, with inconsistent support knowledge occasionally delaying resolutions.

Support representatives are sometimes unable to resolve advanced functionality or integration issues without escalation, impacting critical business operations.

Cancellation process is cumbersome, with multiple users reporting difficulty in account closure and lack of clear communication or transparency.

Long wait times or repetitive efforts for resolving certain problems can frustrate users, especially for deeply-rooted technical glitches.

Issues with incomplete or incorrect guidance in setting up key features (e.g., phone integration) can disrupt core functionalities like call reception.

While the platform is robust, some users feel overwhelmed by its complexity, worsened by insufficient guidance from inexperienced support staff in certain cases.