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Compare Genesys PureEngage vs VCC Live

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

Genesys PureEngage - Contact Center Operations Software

Genesys PureEngage

(213)
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VCC Live - Contact Center Operations Software

VCC Live

(63)
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Overview
Affiliate Disclosure

Description

PureEngage is a SaaS-based, contact center operation's software that addresses the needs of call center, business process outsourcing and customer service organizations. PureEngage ... Read More

VCC Live is a contact center operations' software for small and midsized businesses. It helps to automate, enhance and manage customer interactions. It comes with advanced self-service ... Read More

Entry Level Pricing
  • Not Available
  • Starts from $50 , Billed Yearly
Free Trial Availability
  • Free Trial available
  • No free trial
User Ratings

4.4

(740)

4.7

(70)
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Software Demo

Demo

View demo

View demo

Features

Total Features

0 Features

0 Features

Unique Features

No features

No features

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Pricing

Pricing Option
      Starting From
      • Not Available
      • $50 , Billed Yearly
      Pricing Pans
      • Not Available

      • Standard

        Get Started

        • Campaign Management

        • Outbound and Inbound Calls

        • Reports and Statistics

        Show more +

      • Professional

        Get Started

        • Includes features of Standard plan, plus

        • Intelligent IVR

        • Quality Control

        Show more +

      • Multichannel

        Get Started

        • Includes features of Professional plan, plus

        • Sending Automated SMS

        • Sending Automated Emails

        Show more +

        • Browse all pricing plans
      Pricing Page

      Pricing information not available

      		vcc-live pricing
      View detailed pricing
      View detailed pricing

      Other Details

      Organization Types supported
      • Medium Business
      • Large Enterprises
      • Small Business
      • Freelancers
      • Individuals
      • Medium Business
      • Large Enterprises
      • Small Business
      • Freelancers
      • Individuals
      Platforms Supported
      • Mobile - iOS
      • Browser Based (Cloud)
      • Mobile - Android
      • Installed - Mac
      • Installed - Windows
      • Browser Based (Cloud)
      • Mobile - iOS
      • Browser Based (Cloud)
      • Mobile - Android
      • Installed - Mac
      • Installed - Windows
      • Browser Based (Cloud)
      Modes of support
      • 24/7 (Live rep)
      • Business Hours
      • Online
      • 24/7 (Live rep)
      • Business Hours
      • Online
      API Support
      • Available
      • Available
      Get Quote
      Get Quote

      User Reviews

      User Ratings

      4.4

      (based on 740 reviews)

      4.7

      (based on 70 reviews)
      Rating Distribution

      Excellent

      139

      Very Good

      65

      Good

      8

      Poor

      1

      Terible

      0

      Excellent

      58

      Very Good

      5

      Good

      0

      Poor

      0

      Terible

      0

      Expert's Review generated by AI

      No Expert ai Review available for the product

      No Expert ai Review available for the product

      Pros and Cons
      Positive Reviews

      No reviews available for the product

      No reviews available for the product

      Read reviews
      Read reviews

      Integrations

      Integration with other apps

      No Integration information available.

      No Integration information available.

      Customers

      Customers
      Ticketmaster

      Ticketmaster

      Property Guys

      Property Guys

      Rosehulman

      Rosehulman

      No Customers information available.

      Media and Screenshots

      Screenshots
      Genesys Portal

      3 Screenshots

      No screenshots available.

      Videos
      video-0

      2 Videos

      video-0

      3 Videos

      Alternatives

      Alternatives
      UJET - Contact Center Operations Software
      UJET

      4.7

      VCC Live - Contact Center Operations Software
      VCC Live

      4.7

      CxEngage - Contact Center Operations Software
      CxEngage

      3.6

      FIVE CRM - CRM Software
      FIVE CRM
      uContact - Call Center Software
      uContact

      4.9

      Call Center Studio - Call Center Software
      Call Center Studio

      4.7

      Add to Compare

      Frequently Asked Questions (FAQs)

      Stuck on something? We're here to help with all the questions and answers in one place.

      Genesys PureEngage offers Free Trial, but VCC Live does not.

      Genesys PureEngage is designed for Large Enterprises, Medium Business and Small Business.

      VCC Live is designed for Large Enterprises, Medium Business and Small Business.

      The starting price of VCC Live begins at $50/Month when Billed Yearly, while pricing details for Genesys PureEngage are unavailable.

      Some top alternatives to Genesys PureEngage includes UJET, VCC Live, CxEngage, Vonage Contact Center, Genesys PureConnect, ipSCAPE, Pure Chat, SnapEngage, RingCentral Engage Digital and EngageOne Communicate.

      Some top alternatives to VCC Live includes FIVE CRM, uContact, Call Center Studio, Callision, LiveOps, ice Contact Center, Vonage Contact Center, Focus Contact Center, CloudCall and LiveVox.

      Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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      Louisville, Kentucky 40223, USA

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      9931 Corporate Campus Dr
      Louisville, Kentucky 40223, USA