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Compare Genesys PureEngage vs VCC Live

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	Genesys PureEngage (213) Visit website Visit Website	VCC Live (33) Visit website Visit Website

Overview

Description	PureEngage is a SaaS-based, contact center operation's software that addresses the needs of call center, business process outsourcing and customer service organizations. PureEngage ... Read More	VCC Live is a contact center operations' software for small and midsized businesses. It helps to automate, enhance and manage customer interactions. It comes with advanced self-service ... Read More
Entry Level Pricing	Not Available	Starts from $50 , Billed Yearly
Free Trial Availability	Free Trial available	No free trial
User Ratings	4.4 (740)	4.7 (70)
	Visit website	Visit website

Features

Total Features	0 Features	0 Features
Unique Features	No features	No features
	Visit website	Visit website

Pricing

Pricing Option
Starting From	Not Available	$50 , Billed Yearly
Pricing Pans	Not Available	Standard $60 Get Started Campaign Management Outbound and Inbound Calls Reports and Statistics Show more + Professional $85 Get Started Includes features of Standard plan, plus Intelligent IVR Quality Control Show more + Multichannel $105 Get Started Includes features of Professional plan, plus Sending Automated SMS Sending Automated Emails Show more + Browse all pricing plans
Pricing Page	Pricing information not available
	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Medium Business Large Enterprises Small Business Freelancers Individuals	Medium Business Large Enterprises Small Business Freelancers Individuals
Platforms Supported	Mobile - iOS Browser Based (Cloud) Mobile - Android Installed - Mac Installed - Windows Browser Based (Cloud)	Mobile - iOS Browser Based (Cloud) Mobile - Android Installed - Mac Installed - Windows Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available
	Visit Website	Visit Website

User Reviews

User Ratings	4.4 (based on 740 reviews)	4.7 (based on 70 reviews)
Rating Distribution	Excellent 139 Very Good 65 Good 8 Poor 1 Terible 0	Excellent 28 Very Good 5 Good 0 Poor 0 Terible 0
Positive Reviews	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews

Integrations

Integration with other apps	No Integration information available.	No Integration information available.

Customers

Customers	Ticketmaster Property Guys Rosehulman	No Customers information available.

Media and Screenshots

Screenshots	3 Screenshots	No screenshots available.
Videos	2 Videos	3 Videos

Alternatives

Alternatives	UJET 4.7 VCC Live 4.7 CxEngage 3.6	FIVE CRM uContact 4.9 Call Center Studio 4.7

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].