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Compare Genesys PureEngage vs Genesys PureConnect

Overview

Description

PureEngage is a SaaS-based, contact center operation's software that addresses the needs of call center, business process outsourcing and customer service organizations. PureEngage ... Read More

Genesys PureConnect Operations Software is a powerful software platform for the contact center operations. The software platform is flexible enough to support a range of applications and ... Read More

Entry Level Pricing
  • Not Available
  • Not Available
Free Trial Availability
  • Free Trial available
  • Free Trial available
User Ratings

Features

Total Features

0 Features

0 Features

Unique Features

No features

No features

Pricing

Pricing Option
  • Free Trial available
  • Quotation Based
  • Free Trial available
  • Quotation Based
Starting From
  • Not Available
  • Not Available
Pricing Pans
  • Not Available
  • Not Available
Pricing Page

Pricing information not available

Pricing information not available

Other Details

Organization Types supported
  • Medium Business
  • Large Enterprises
  • Small Business
  • Freelancers
  • Individuals
  • Medium Business
  • Large Enterprises
  • Small Business
  • Freelancers
  • Individuals
Platforms Supported
  • Mobile - iOS
  • Browser Based (Cloud)
  • Mobile - Android
  • Installed - Mac
  • Installed - Windows
  • Browser Based (Cloud)
  • Mobile - iOS
  • Browser Based (Cloud)
  • Mobile - Android
  • Installed - Mac
  • Installed - Windows
  • Browser Based (Cloud)
Modes of support
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
API Support
  • Available
  • Available

User Reviews

User Ratings

4.2

(based on 777 reviews)

Rating Distribution

Excellent

139

Very Good

65

Good

8

Poor

1

Terible

0

Excellent

0

Very Good

0

Good

0

Poor

0

Terible

0

Positive Reviews

AS

Apostol S

Nov 11, 2020

5 out of 5

What do you like best? With Genesys PureEngage you can deliver the proper interaction flavor to customers in terms of omnichannel conversations and ensuring that they benefit from handmade cookies of this highy scalable and highly flexible ...

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MF

Mike F

Oct 30, 2020

5 out of 5

What do you like best? The best part is it is 100% customizable and with the sdk kits you can make it do almost anything you want. What do you dislike? The documentation is good if you have used / configured / installed the ...

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AH

Anil H

Oct 30, 2020

4 out of 5

What do you like best? 1) Flexibility to integrate with Rest API 2) Scalability in SaaS model 3) Security Standard applied meet Industry standards 4) Customization and Uptime SLA's What do you dislike? Noting as Such.. ...

Read more

No reviews available for the product

Integrations

Integration with other apps

No Integration information available.

No Integration information available.

Customers

Customers
Ticketmaster

Ticketmaster

Property Guys

Property Guys

Rosehulman

Rosehulman

ems CRM

ems CRM

Media and Screenshots

Screenshots
Genesys Portal

3 Screenshots

No screenshots available.

Videos
video-0

2 Videos

video-0

7 Videos

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