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• Strong integration with Outlook and Excel, making it an essential tool for users who frequent these applications.

• Intuitive and user-friendly interface, requiring minimal training for basic functions.

• Highly customizable to meet diverse business needs and workflows.

• Reliable tool for managing sales processes, project pipelines, and complex workflows with ease.

• Slows down Outlook for some users, which can affect workflow efficiency.

• The richness of features could be overwhelming for those with little experience.

• Limited insights from advanced users regarding long-term performance.

• Provides a centralized, all-in-one CRM platform for managing leads, calls, emails, and workflows seamlessly, saving time and boosting productivity.

• Intuitive and user-friendly interface with easy setup and excellent support for onboarding and troubleshooting.

• Highly efficient automation features like smart views, predictive dialing, and workflows that reduce manual effort and streamline sales processes.

• Outstanding call management features, including clear call recordings, AI-generated summaries, and call tracking for better follow-ups and analysis.

• Reporting features are limited and could be more in-depth, especially for tracking lead lists and success rates by category.

• Some users find the cost of calling features and overall pricing high, although they believe the value justifies it.

• Occasional technical glitches like software crashes and dialer issues with integrations such as JustCall.

• Lack of certain integrations, such as WhatsApp, and restrictions like inability to call/text international clients directly.