Trengo Reviews in May 2025: User Ratings, Pros & Cons

"Great communication tool with super friendly UI"

What do you like best about Trengo? The friendly UI and their fast API 🚀. Customer support is great too, quick and clear replies. What do you dislike about Trengo? Nothing to complain about, I'm really satisfied. What problems is Trengo solving and how is that benefiting you? We really needed an omnichannel communication tool with a solid API. Trengo has it all.

"User friendly platform with high capabilities"

What do you like best about Trengo? While we're still discovering all of its features, my team and I are extremely happy with the versatility and flexibility that Trengo offers when it comes to customer engagement. The WebChat and WhatsApp integration work flawlessly, helping us reach our customers in an easier and practical way. As for our desk team, they appreciate Trengo's user interface which make it easier to manage and navigate throughout our different communication channels. Another ...

"User friendly platform with high capabilities"

What do you like best about Trengo? While we're still discovering all of its features, my team and I are extremely happy with the versatility and flexibility that Trengo offers when it comes to customer engagement. The WebChat and WhatsApp integration work flawlessly, helping us reach our customers in an easier and practical way. As for our desk team, they appreciate Trengo's user interface which make it easier to manage and navigate throughout our different communication channels. Another ...

"Overcoming obstacles with Trengo"

What do you like best about Trengo? Many touch points for our customers. Google messages, Instagram (but not the DMs) Facebook etc. What do you dislike about Trengo? I'm missing the delivery status and a rule that can send a copy of the chat discussion back to the customer. What problems is Trengo solving and how is that benefiting you? Social media integration with the chat and also they way that you have an open API and your customers can take advantage of it.

"Overcoming obstacles with Trengo"

What do you like best about Trengo? Many touch points for our customers. Google messages, Instagram (but not the DMs) Facebook etc. What do you dislike about Trengo? I'm missing the delivery status and a rule that can send a copy of the chat discussion back to the customer. What problems is Trengo solving and how is that benefiting you? Social media integration with the chat and also they way that you have an open API and your customers can take advantage of it.

"Voor onze school een goed product wat volledig is afgestemd op onze organisatie"

What do you like best about Trengo? Juist de vele mogelijkheden van Trengo en het vriendelijke en behulpzame personeel What do you dislike about Trengo? Het heeft ontzettend veel mogelijkheden qua instelling maar is in het Engels Recommendations to others considering Trengo: De mensen met wie ik contact had waren ter zake kundig, vriendelijk en dachten met me mee. What problems is Trengo solving and how is that benefiting you? Juist de manier om alle instellingen aan te passen. Liefst in ...

"Dankzij Trengo hebben wij onze reactietijd enorm kunnen verkorten!"

What do you like best about Trengo? Wij ontvangen meer dan 200 vragen per dag. Een groot team van medewerkers is dagelijks bezig deze te beantwoorden. Naast goede processen is een goede software enorm belangrijk. Dankzij Trengo beantwoorden wij meer, sneller en beter alle vragen. What do you dislike about Trengo? Wat mijn collega's en ik nog missen is een goede Nederlandstalige handleiding voor nieuwe gebruikers. What problems is Trengo solving and how is that benefiting you? Het probleem ...

"Dankzij Trengo hebben wij onze reactietijd enorm kunnen verkorten!"

What do you like best about Trengo? Wij ontvangen meer dan 200 vragen per dag. Een groot team van medewerkers is dagelijks bezig deze te beantwoorden. Naast goede processen is een goede software enorm belangrijk. Dankzij Trengo beantwoorden wij meer, sneller en beter alle vragen. What do you dislike about Trengo? Wat mijn collega's en ik nog missen is een goede Nederlandstalige handleiding voor nieuwe gebruikers. What problems is Trengo solving and how is that benefiting you? Het probleem ...

"Works smooth, lots to explore"

What do you like best about Trengo? Widget with different channels, and hopefully soon the WhatsApi templates and if the Trengo API is good/steady/etc. What do you dislike about Trengo? Nothing yet, too early. Need to use a lot more. What problems is Trengo solving and how is that benefiting you? Main problem still needs to be solved. We did solve is to hear problems from our users sooners.

"Extremely easily digestible software with huge versatility (potential)"

What do you like best about Trengo? Very easy to use, lots of possibilities when it comes to the automation of certain steps. I really like the auto-labeling options, which easily structures all different conversations and types of feedback. What do you dislike about Trengo? Reporting feature far from perfect. I would love to see more options in the statistics part, for instance, an average response time calculated over multiple CS employees, etc. What problems is Trengo solving and how is ...