Telax Reviews in April 2025: User Ratings, Pros & Cons

"Good service experience for customers via phone IVR"

What do you like best? Ease of use for endusers. Training requirements are minimum

"Spontaneous response"

What do you like best? Telax always responded on time and ensured a solution was always available for most of the problems reported.

"Telax Suport "

What do you like best? I find the Telax support staff to be very helpful. They dig until the find the problem, then don't stop until it's fixed.

"The Best IVR"

What do you like best? The ease of taking calls from multiple departments. The user's interface is really user-friendly.

"Telax = WOW"

What do you like best? The customer service and communication with Telax staff - always top notch and very efficient.

"Great to Work WIth"

What do you like best? Constant communication with our product manager and great follow through. Those we work with readily help us work through design concerns with our call flows. They also work to help develop additional tools that we can utilize to make our contact center more efficient.

"voip engineering queue"

What do you like best? I like the ability to see which agents are busy/on calls/etc. What do you dislike?

"TELAX - Best choice for cloud based contact center"

What do you like best? Every user friendly software for our agents to use. The system is easy to set up and manage both on the administrator and users side. Really like the design of the web portal and call center client software

"Telax is a True Enterprise Grade Contact Center Platform"

What do you like best? Telax, as a company is great to work with. Very flexible and accommodating to the needs of the cusotmer

"telax is awesome"

What do you like best? Custom reports. Very few issues overall. I like the fact that I can email and get a response quickly.