9.7
Spot Score
Engage with customers in real-time, effortlessly.
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Tawk.to has garnered mixed reviews over the past year, showcasing a diverse range of experiences. Despite some criticisms, there are notable strengths to highlight. Users appreciate the user-friendliness and cost-effectiveness of Tawk.to, mentioning its easy setup and customization options. The integration with websites and the ability to engage with customers in ...Read more
User-friendly and cost-effective, offering easy setup and customization options.
Provides real-time engagement with customers, valuable insights, and automation features.
Integrates well with multiple websites, allowing seamless communication and quick responses.
Offers a robust free plan with an automation bot and 24/7 support team-like functionality.
Inconsistent customer support and difficulty in obtaining refunds, especially after canceling services.
Some crashing issues reported in the Android app, while the PC version works well.
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Showing 141-150 out of 274
HC
Holly C
07/24/20
"tawk.to is a great customer support platform"
What do you like best about tawk.to? I like that tawk.to makes it easy to communicate with individuals who visit our website online. What do you dislike about tawk.to? The journey for integrating tawk.to to website was hectic, but we collaborated with the vendor customer support. Recommendations to others considering tawk.to: Involve third-party consultants if they don't have internal developers to integrate tawk.to seamlessly. What problems is tawk.to solving and how is that benefiting ...
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AU
Anonymous User
07/20/20
"Good for engagement and seeing visitors... but the notifications can be annoying. Team are very good"
What do you like best about tawk.to? Their support is excellent and engage well. You can see a visitor's IP address so you have an idea where they come from and their history. What do you dislike about tawk.to? If you are inactive for a number of minutes (about 10) it will send a ring-ring to check you are online. Which, if you sit at your desk all day just doing other work with it on in the background, can be quite annoying. If they had a desktop app like eg dropbox has a toolbar ...
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C
customer
07/17/20
Lack of support
I have written to Tawk to for advice as I have been getting racial abuse and threats through their tool. We have reached out to ask for guidance on how we can adapt their tool and or change it. They have never replied. Typical if we did not have the free application I am sure we would have support. No support, no follow up to our request for support that we could pass on to the local Police.
AU
Anonymous User
07/16/20
"Easy to use software for customer service / live chat"
What do you like best about tawk.to? I like the ability to quickly join a chat and answer questions. There are other interesting features as well like an automated response when a live chat agent doesn’t join a new conversation within a short period of time What do you dislike about tawk.to? I dislike the ringing sound that Tawk uses when there’s a new chat. It sounds like an old phone. Recommendations to others considering tawk.to: This is an option worth exploring if you need responsive ...
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MJ
Mohamed J
07/15/20
"A very efficient Live Chat tool !"
What do you like best about tawk.to? The ease of use of this tool , and the role management between different departments. What do you dislike about tawk.to? The user interface and the UX should be improved for the back office. What problems is tawk.to solving and how is that benefiting you? We have implemented live chat very easily and it allowed us to communicate with our clients very easily.
L
Lewis
06/25/20
I hate it when websites like this will…
I hate it when websites like this will claim their service is free and hide the information on paid packages until after you've signed up. Well guess what, I won't sign up AT ALL because I know half the functionality I want will be behind a paywall, the prices of which they're not upfront about.
KA
Kwang Ang
06/13/20
I got scammed 3 times by companies who…
I got scammed 3 times by companies who used tawk.to. Wonder who allows tawk.to to continue operation and scam people around the world.
DB
Dan B
05/29/20
Good e-product
I find them to be reliable and simple to use, and their live chat analytics is quite useful. A recommended free system for web starters.
JL
Jim Lillemark
05/15/20
I think its a good chat option for a…
I think its a good chat option for a websiteAnd its free to useI thinks its great value for nothing.Not many can match that todayI dont have anything special negativ to say about that.I used this for long time, and it work for my use.
J
Jim
05/14/20
I think its a good chat option for a…
I think its a good chat option for a website And its free to use I thinks its great value for nothing. Not many can match that today I dont have anything special negativ to say about that. I used this for long time, and it work for my use.
