SnapEngage Reviews in January 2025: User Ratings, Pros & Cons

"Robust chat platform "

What do you like best? It's reasonably priced, has good log functionality, the reps like to use it. What do you dislike? We lose UTM and source tracking on leads for some reason and there fore, leads come in with incomplete data and chat transcripts have to get manually added to our salesforce records. This could be user error or a set up fault on our side. Recommendations to others considering the product: Make sure it pushes the conversations to your selected CRM or marketing automation ...

"Great experience with SnapEngage"

What do you like best? I liked its ease of use and we never ran into technical difficulties with it. I also really appreciated that any unanswered chats from clients on SnapEngage were emailed to our team so we could follow-up. What do you dislike? I did not dislike anything. Our company really benefited from this product. What problems are you solving with the product? What benefits have you realized? I work in customer service, and SnapEngage allowed clients to ask us questions directly ...

"Great help getting set up and continued support"

What do you like best? continued support and opportunities to improve snapengage What do you dislike? there is no 'remember me' for reps to log in Recommendations to others considering the product: great support What problems are you solving with the product? What benefits have you realized? customer support

"Well built system with great features."

What do you like best? The system has an intuitive back-end packed with features that are well built, customizable and reliable. What do you dislike? As new features are rolled out, SnapEngage sometimes requires that you contact a rep to switch over to the newer version even if there is no cost involved. This is fine, I would just prefer if there was a digital means by which to change to a new feature such as the newer interactive message form designer. What problems are you solving with ...

"Happy customer since 2013"

What do you like best? This tool help our customer to reach us in quicker way. What do you dislike? Not having multilevel user management. Also not having report to track agent activity performance . Recommendations to others considering the product: Awesome tool What problems are you solving with the product? What benefits have you realized? Reaching customer and helping them to select correct product.

"Great Option for Chats!"

What do you like best? SnapEngage is a very easy interface. With the added features of being able to customize to your companies needs and system. SnapEngage does a great job with asking questions and help meet the needs of your company and help you get the most out of their service. What do you dislike? There are a lot of pluses and they continue to make improvements. There are some nuances that SnapEngage continues to work to improve. The dislike that I have is that it is difficult to ...

"Easy to install and powerful engagements!"

What do you like best? The time to install and bring to market was out of this world. Simply plug and play instructions and we were chatting with our customers. What do you dislike? The reports were a little short coming in the beginning. However over the past year, SnapEngage has stepped up their game in this area. Recommendations to others considering the product: Stop looking and implement today. There is no better bang for your buck in the industry. What problems are you solving with ...

"Excellent Sales Tool"

What do you like best? In a sales world where people prefer to communicate via text and email, SnapEngage makes it very easy for clients to reach out to us and do business What do you dislike? I cant say there are any features we dislike. I look forward to seeing what other technology they continue to add to this platform Recommendations to others considering the product: Highly recommended as a sales tool as well as a customer service tool. It makes knowing your customers easier and better ...

"Wonderful, easy to use tool"

What do you like best? The SnapEngage installation and Salesforce integrations was quick and easy. The setup and display options are endless, so they were able to accommodate some unique needs of ours. Our agents learned quickly. I really like that as an administrator, I can decide what my agents have access to in the SnapEngage settings. What do you dislike? I wish that the application has a software-based option, or at a least a pop-over portal that didn't have to live within a web ...

"Functional, Flexible and Easy to Use"

What do you like best? I like how customisable the platform is, and how easy it is to create a look specific to my company What do you dislike? I dislike how hands off the team is in initial setup, I'd love to have a more detailed walk-through upon signing of all of the available features and configuration. Recommendations to others considering the product: Definitely take the time to walk through all of the features it has, I'm sure there are aspects of it that we are not aware of that ...