8.9
Spot Score
Customer satisfaction made simple.
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Starts from $83/Month when Billed Yearly
SmileBack shines as a remarkable Customer Satisfaction tool, praised for its simplicity and ease of use by both customers and internal teams. The feedback mechanism, where customers can easily click on a face and add comments, has significantly boosted response rates, even surpassing 60% in some cases, showcasing its effectiveness in capturing real-time feedback. ...Read more
Easy to use for both customers and internal users, boosting response rates.
Real-time feedback is accessible and shareable, aiding in social proof and service improvement.
Simple setup and intuitive dashboard design for quick integration and results.
Excellent customer support with non-pushy sales process.
Some users find the simplicity of the system may limit advanced customizations.
Limited integration options with other software tools, potentially affecting workflow efficiency.
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Showing 21-30 out of 40
DG
David G
10/05/18
"A great, simple CSAT tool to encourage feedback"
What do you like best about SmileBack? The simplicity of the feedback mechanism increases the chance of our Clients leaving it, which gives us more chance to improve the service we provide.
JH
John H
10/05/18
"Great Product!"
What do you like best about SmileBack? SmileBack is incredibly fast and easy to implement and solicits client feedback in a non-intrusive way. Surveys are no good if client's don't fill them out and SmileBack has solved that problem for me! We have also been able to ask permission to use positive comments form our clients on our web site using SmileBack. Having real world feedback on our service up on our site has been very valuable!
MG
Matthew G
10/04/18
"Excellent Tool for increasing customer satisfaction"
What do you like best about SmileBack? The statistics and insight provided by issuing the customer surveys. We send ours out with the 3 smiley faces and we've had a generally positive response with some clients responding to every request.
AU
Anonymous User
10/04/18
"SmileBack is a great solution for measuring customer satisfaction."
What do you like best about SmileBack? I like how it integrates into ConnectWise Manage and alerts us with each new review. What do you dislike about SmileBack?
DL
dan l
10/04/18
"SmileBack is awesome"
What do you like best about SmileBack? Its ease of use and the customer support What do you dislike about SmileBack?
DM
Donald M
10/04/18
"Game changer in surveys"
What do you like best about SmileBack? How easy it is for our clients to use... Instant change in Feedback
LT
Lyle T
10/04/18
"Easy to use"
What do you like best about SmileBack? The survey is easy to automatically send out to customers. Customers simply have to click on one of 3 icons. Quick and easy for them.
TS
Tony S
10/04/18
"An effective CSAT tool"
What do you like best about SmileBack? It's nice and easy to use, both from our and customers' perspective. We've only been using it for two months, and have seen response rate from single digit with our previous tool to 23% in the first month and now sitting around 39%.
SS
Sandey S
10/04/18
"Great to work with "
What do you like best about SmileBack? The Customer Service is excellent. They are very pleasant and responsive. What do you dislike about SmileBack?
AU
Anonymous User
10/04/18
"Easy to use and view."
What do you like best about SmileBack? The ease for the clients. It is simple and to the point. What do you dislike about SmileBack?
