Reamaze Reviews in May 2025: User Ratings, Pros & Cons

Overall a great one stop interface to manage our customers

What do you like best? I like that I can collaborate with my team within the same platform as managing customers. What do you dislike? I feel that the spam filters could be better. We get a lot of junk sometimes. Also, we would like to bulk delete emails as opposed to archiving them first then deleting them. What business problems are you solving with the product? What benefits have you realized? We run 17 different store and require to manage the customer service for all of them.

good service

What do you like best? highly customization options available for integrated intelligent adaption. All social media and customer interaction from one single place Lot of integration option Intelligent smart controls to for automated customize behavior on user interaction I specially love this feature as you can help your clients navigate better What do you dislike? Price for live chat is too high for me as a small business . I wish if the price points for live chat support was ...

The right mix of features at the right price

What do you like best? Reamaze provides a lot of value for the price. There are a lot of vendors in the live web chat/support desk/knowledgebase space. Reamaze is set apart by its wide set of services (embeddable knowledgebase, live web chat, automated replies, social monitoring/multichannel support at a solid price. They also have a mobile app so I (and other support reps can quickly respond to support cases on-the-go. What do you dislike? The knowledgebase editor is a bit old fashioned ...

Love Re:amaze

What do you like best? The ease of communication between the customer and staff What do you dislike? Nothing! I love the system and all it's done for the company! Recommendations to others considering the product Do it! What business problems are you solving with the product? What benefits have you realized? We now have the ability to serve our online customers questions. A huge benefit!

Perfect fit for our remote customer service team

What do you like best? integration with our shopify store and its customization abailities. Reamaze has the ability to match our brean very tightly. What do you dislike? not having an indication of whether or not messages have actually been delivered to customers What business problems are you solving with the product? What benefits have you realized? we needed a help desk solution that would allow deep integration with our website and that was accessible to our staff - all of whom are ...

Remaze Review

What do you like best? I like how everything groups together, also when I reply it closes out the email automatically! What do you dislike? I don't dislike anything about Remaze - I find it very easy to use! What business problems are you solving with the product? What benefits have you realized? It provides easy access to emailing, texting and Facebook with my customers

No forgotten emails

What do you like best? Gives me a central location for emails that need to be responded to. They remain there until acted upon. What do you dislike? Forwarding messages from a company email address that is not a subscribed user causes the message to import as the company email rather than the client email. I need the ability to split threads as clients often pick an old email to respond to when making a new request. What business problems are you solving with the product? What benefits ...

A great product for our online store

What do you like best? It is so nice to have one location where we can see all of our customers questions. What do you dislike? I don't have any dislikes. Re:amaze has been very helpful for us. What business problems are you solving with the product? What benefits have you realized? We no longer have to log in to facebook and an email for store contacts. Everything comes right in to re:maze. It is nice to be able to see that the customer is typing a reply.

Perfect Chat system for any size business

What do you like best? The ease of access is our favorite quality. The system is very easy for everyone to use and understand. What do you dislike? The only thing we dislike is our time available to really learn to utilize all functions. Recommendations to others considering the product It is a great system for "Chat" with customers. It definitely has increased AOS for us. What business problems are you solving with the product? What benefits have you realized? Customers who are on the ...

We found new customers almost instantly

What do you like best? One of the best features of re:amaze is the ability to see in real time how customers are interacting with the online store What do you dislike? We don't have any complaints or dislikes at this time. What business problems are you solving with the product? What benefits have you realized? We found new customers almost instantly. The easy to use, friendly chat gives customers incentive to send a quick message and start the conversation.