PeopleKeep

Streamlined reimbursement process, making it easy for employees to manage healthcare benefits.

Responsive customer support team, providing timely and knowledgeable assistance.

Helps companies offer flexible and affordable healthcare benefits to attract talent.

Intuitive and easy-to-use customer portal for setting up and managing benefits.

Efficient in calculating payouts in advance of payroll, saving administrative time.

Lack of timely and effective customer support, with challenges in reaching them by phone.

Issues with accuracy in tracking reimbursements, requiring scheduling appointments weeks in advance for errors.

Limited communication channels, such as delayed responses via live chat and email.

Complicated tax reports with delays in resolving errors, leading to extensions for employees.

Complaints about unauthorized charges, complex pricing recalculations, and unavailability of essential records upon account closure.