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Paddle

Paddle

Streamline your billing process with Paddle.

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Paddle offers custom pricing plan

What is Paddle?

Paddle is an online software product designed to create invoices and statements that can be seamlessly sent to your customer. It is a web based billing and invoicing software that allows you to create professional looking online invoices, quotes, contracts and statements.

Pricing

  • Paddle offers custom pricing plan

Customer Type

  • Large Enterprises

  • Medium Business

  • Small Business

Platform Type

  • SaaS/Web/Cloud

Paddle software demo

View demo

Paddle Pricing

Visit website

Free Trial

  • Not available

Paddle Pricing

  • Paddle offers custom pricing plan

Pricing Model

  • Paid Plans (Quotation Based )

Visit website

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8.3

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7.6

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8.3

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Paddle Reviews & Ratings

4.4

Very Good

Based on 1978 ratings & 5989 reviews

Rating Distribution

Excellent

(5661)

Very Good

(99)

Good

(12)

Poor

(7)

Terible

(210)

Expert's Review generated by AI

This product appears to excel in providing top-notch customer service, particularly with its efficient and user-friendly refund and subscription management process. The standout feature is its intelligent chatbot, which has consistently impressed users with its responsiveness and problem-solving capabilities. Many reviewers mentioned how seamless and stress-free ...Read more

Paddle pros and cons

  • Exceptional customer service ensures quick and hassle-free refunds, creating a positive user experience even in challenging situations.

  • The chatbot is notably responsive, efficient, and intuitive, solving issues within minutes and requiring minimal user effort.

  • The system makes subscription management straightforward, allowing easy cancellations and instant refunds, even for accidental purchases.

  • Clear, professional communication that consistently meets customer needs, building trust and satisfaction.

  • Simple and painless interface, reducing anxiety for users accessing payment or subscription services.

  • The AI assistant delivers seamless assistance, praised as one of the best experiences with AI customer support.

  • Reports of accidental charges or automatic subscription renewals have created minor issues for some users initially.

  • Limited functionality or unmet expectations regarding certain software features may lead to dissatisfaction, necessitating subscription cancellations or product refunds.

  • Some users may still feel uneasy about interacting with payment providers, reflecting residual trust concerns despite a smooth process.

User Review

AP

andrea patton

07/02/24

5 out of 5

Excellent customer service

I made an accidental purchase somehow and their customer service support reached out within 24 hours to clarify who they were and how I may have been ...

Read more

MM

Marco Matone

07/01/24

5 out of 5

They are efficient and honest

I subscribed to the app accidentally and they refund me

GF

Gabriel Ferreira

07/01/24

5 out of 5

Quick resolve.

Date of experience: July 01, 2024

Z

Zeanie

07/01/24

5 out of 5

I requested a refund on an acciden

I requested a refund on an accidental purchase and paddle met my request instantly, very professional and helpful.

Paddle Customers

Adguard-logo

Adguard

Framer-logo

Framer

Planyway-logo

Planyway

RenderForest-logo

RenderForest

Tower-logo

Tower

Paddle Integrations

Paddle Support

Customer Service

Online

Location

Los Angeles, California

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Paddle is a Billing and Invoicing Software. Paddle offers Multi-Currency, Customer Portal, Customizable Invoices, Hourly Billing, Invoice History and many more functionalities.

Some top alternatives to Paddle includes Chargebee, Servicebot, MightyDash, Cheddar and Per Diem.

Yes, Paddle provides API.

No, Paddle doesn't provide mobile app.

Paddle is located in Los Angeles, California

Paddle offers Quotation Based pricing model

Yes, Paddle can integrate with

The starting price is not disclosed by Paddle. You can visit Paddle pricing page to get the latest pricing.

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Researched by Rajat Gupta