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Paddle Reviews in January 2025: User Ratings, Pros & Cons

Streamline your billing process with Paddle.

4.4

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Paddle offers custom pricing plan

Paddle Reviews & Ratings

4.4

Very Good

Based on 1978 ratings & 5989 reviews

Rating Distribution

Excellent

(5661)

Very Good

(99)

Good

(12)

Poor

(7)

Terible

(210)

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Showing 1-10 out of 5989

AP

andrea patton

07/02/24

5 out of 5

Excellent customer service

I made an accidental purchase somehow and their customer service support reached out within 24 hours to clarify who they were and how I may have been charged. Their email suggested I chat with their bot if I need more info. Their bot was actually very helpful and was intelligent enough to know I had multiple transactions. It took me longer to write this review than to receive a refund.

Z

Zeanie

07/01/24

5 out of 5

I requested a refund on an acciden

I requested a refund on an accidental purchase and paddle met my request instantly, very professional and helpful.

MM

Marco Matone

07/01/24

5 out of 5

They are efficient and honest

I subscribed to the app accidentally and they refund me

GF

Gabriel Ferreira

07/01/24

5 out of 5

Quick resolve.

Date of experience: July 01, 2024

SB

sanford beitsch

06/30/24

5 out of 5

I received an email from ADBlock…

I received an email from ADBlock indicating that the ONE TIME donation a gave to them a year ago was renewed even though I never renewed it or signed up for automatic renewal. I reached out to Paddle, who apparently handles such billing, and requested a refund as well as cancellation of this supposed automatic renewal and they assured me that this would be done.

MB

Muhire Blaise

06/30/24

5 out of 5

They are super professional and…

They are super professional and understand clients needs and Claim

CL

Carie LeRoux

06/30/24

5 out of 5

Very satisfied with customer service…

Very satisfied with customer service and support, it was very good.

MG

MINECRAFT GUI

06/29/24

5 out of 5

Cool bot

Cool bot! Very nice and kind!

KM

Kerrus Magrus Kerrus

06/29/24

5 out of 5

Good Bot

AI bot was quick, responsive, and didn't make the process agonizing like some refund requests.

SH

Sonja Hyler

06/29/24

5 out of 5

quick fix

they were quick on helping me get an answer to y problem