Paddle Reviews in March 2025: User Ratings, Pros & Cons

Excellent customer service

I made an accidental purchase somehow and their customer service support reached out within 24 hours to clarify who they were and how I may have been charged. Their email suggested I chat with their bot if I need more info. Their bot was actually very helpful and was intelligent enough to know I had multiple transactions. It took me longer to write this review than to receive a refund.

Quick resolve.

Date of experience: July 01, 2024

They are efficient and honest

I subscribed to the app accidentally and they refund me

I requested a refund on an acciden

I requested a refund on an accidental purchase and paddle met my request instantly, very professional and helpful.

Very satisfied with customer service…

Very satisfied with customer service and support, it was very good.

I received an email from ADBlock…

I received an email from ADBlock indicating that the ONE TIME donation a gave to them a year ago was renewed even though I never renewed it or signed up for automatic renewal. I reached out to Paddle, who apparently handles such billing, and requested a refund as well as cancellation of this supposed automatic renewal and they assured me that this would be done.

They are super professional and…

They are super professional and understand clients needs and Claim

Cool bot

Cool bot! Very nice and kind!

quick fix

they were quick on helping me get an answer to y problem

Good Bot

AI bot was quick, responsive, and didn't make the process agonizing like some refund requests.