Customer Portal
A customer portal is a website that allows current customers to access services and information. It's usually safe and confidential, and it requires authentication. Account information, payment details, case data, account history, downloadable digital files, access to support mechanisms, and the ability for customers to post information may all be found there. A customer portal is a digital information hub and exchange mechanism between a corporation or organization and its customers. Customer portals are critical to customer service since today's customers anticipate some self-service capabilities. They are becoming more tech-savvy and capable of doing independent information searches. In general, they have high expectations for customer service.
