OnPay Reviews in May 2025: User Ratings, Pros & Cons

"Great value for small non-profit"

What do you like best about OnPay? The on-boarding was smooth, and OnPay's tax filing was simple to set up too. What do you dislike about OnPay? No quarterly payroll schedule was available, so this type of secondary payroll can't be scheduled ahead. What problems is OnPay solving and how is that benefiting you? Quickbooks Payroll had become unaffordable. OnPay offers tax filing, and affordable and flexible direct deposit for staff; it's a user-friendly product with features we did not have ...

Starting up a new company

Starting up a new company, they have been tremendous setting up payroll and handling taxes. Their customer support is the best I have dealt with any company that I have been involved with over the last 40 years. I would recommend OnPay to anyone.

"ONPAY is On Point!"

What do you like best about OnPay? Excellent customer service - efficient, knowledgeable, and timely. The reports are easy to read. The application is easy to use. What do you dislike about OnPay? No downsides. The only thing I would "recommend" is to work on the design of the "check payment vouchers". Graphically they are poorly designed. This is an advertising tool. Personally, I don't use it. I have to modify the payroll register to look like a pay voucher. What problems is OnPay solving ...

"Easiest Payroll Service Provider to Work With"

What do you like best about OnPay? OnPay has excellent customer service, which helps to make this company the most accessible payroll service provider to work with. What do you dislike about OnPay? Once a special payroll run is scheduled, you are unable to remove it going forward. What problems is OnPay solving and how is that benefiting you? They always ensure I understand what is happening when I ask a question.

"Efficient, user friendly software for full service payroll."

What do you like best about OnPay? Set up is easy to navigate. Support team is responsive and helpful. What do you dislike about OnPay? Year end forms must be printed individually. It would be nice to have one click for all federal forms and another for all state forms. What problems is OnPay solving and how is that benefiting you? They collect payroll taxes each pay period and automatically send payment on behalf of users when due.

"Very good software for the small employer, very straightforward pricing!"

What do you like best about OnPay? I especially like that Onpay takes care of the uploading of prior data. That can be very messy when clients try to do it. Customer service is always very helpful as well. The program itself is very easy to use and accurate. Also I love that it files the taxes and forms automatically. This software is perfect for one to 20-ish employees, which is my target market. I also love that the pricing is very straightforward. No "hidden costs" that crop up later!! ...

"Payroll Processing Made Easy"

What do you like best about OnPay? I love how easy OnPay is to set up and run payroll. It's straightforward to use and find what you need. Their customer service is exceptional. What do you dislike about OnPay? There's nothing I don't like about OnPay. What problems is OnPay solving and how is that benefiting you? OnPay has allowed me to offer a good, quality solution to my clients' payroll needs. They have a dedicated portal for employees and contractors, eliminating having to go through ...

"Excellent Support!"

What do you like best about OnPay? The support is much better than other providers I've used in the past. What do you dislike about OnPay? They don't have automatic payroll yet, but that is coming soon. What problems is OnPay solving and how is that benefiting you? They make it super easy to run payroll. If Ihave an issue with tax payments they handle it right away.

"Payroll History Import and OnPay Support Team"

What do you like best about OnPay? The best part of OnPay is the onboarding experience. When starting a new company file they will import the pay history for the year for each employee, saving you hours of manual importing. Their support team is also incredible at helping resolve any issues that pop up with tax filings, reports, etc. What do you dislike about OnPay? A bit pricier than most other payroll softwares, but it has been well worth it for our business. What problems is OnPay ...

"Dependable, easy to use and at a reasonable price point"

What do you like best about OnPay? All the work involved in running payroll and reporting to the state is done for a reasonable price, dependably, and without a lot of confusion or extra forms. Equally as helpful are the reports I can get any time I need to, for any info I need to have. These are simple to create and easy to understand. I love OnPay. What do you dislike about OnPay? The only time I have a problem with OnPay is when I create one for myself by getting busy and forgetting (in ...