Overview of Memo.fm

You can use shortcuts to make commands that extend to pre-defined greetings, messages, or URLs. As an agent, shortcuts save time, but they should be used sparingly to maintain a balance between efficiency and personal tone. Visitors respond best when they feel like they're having a discussion rather than being given canned responses, in our experience. In live chat software, administrators can establish and change Team Shortcuts. All agents on the account have access to these. Any agent can create and alter Personal Shortcuts that only they have access to. When a team and a personal Shortcut have the same name, the personal Shortcut is used.

Personalized URL, also known as a custom URL or vanity URL, is a unique and customizable web address that is created to direct users to a specific website or webpage. This feature allows individuals or businesses to create a distinct and memorable web address that is tailored to their brand or personal identity. One of the major advantages of personalized URLs is that they are easier to remember compared to lengthy and complex web addresses. This makes it easier for users to access a website directly without having to conduct a search.