8.9
Spot Score
Upgrade your customer conversations with LivePerson.
Add to compare
LivePerson offers custom pricing plan
LivePerson has received a mix of feedback from users, but there are clear strengths highlighted in the reviews. Users appreciate the platform's ability to streamline communication channels, enhance sales engagement, and offer AI features that simplify daily tasks. The customer support team is praised for being approachable and supportive, contributing positively ...Read more
Allows for managing messaging channels efficiently, including social networks and WhatsApp.
Customer support is approachable and responsive, providing positive experiences.
Empowers businesses with AI features for automating tasks and improving efficiency.
Provides tools for omnichannel messaging solutions, benefiting both businesses and customers.
Some users find the reporting suite cumbersome and require more user-friendly options.
Limited modularity in pricing may restrict access to all features.
Log in Required to View Reviews
Filter results
Sort by :
Showing 71-80 out of 309
KS
Kristina S
07/11/22
"Excellent Partners"
What do you like best about LivePerson? Innovative, fast, long term excellence, excellent customer support. What do you dislike about LivePerson? I think the software is easy to use and easy to set up Recommendations to others considering LivePerson: Use it. It s so easy and makes your daily work load so much better. What problems is LivePerson solving and how is that benefiting you? I implemented a chat bot for FAQs
KS
Kristina S
07/11/22
"Excellent Partners"
What do you like best about LivePerson? Innovative, fast, long term excellence, excellent customer support. What do you dislike about LivePerson? I think the software is easy to use and easy to set up Recommendations to others considering LivePerson: Use it. It s so easy and makes your daily work load so much better. What problems is LivePerson solving and how is that benefiting you? I implemented a chat bot for FAQs
KS
Kristina S
07/11/22
"Excellent Partners"
What do you like best about LivePerson? Innovative, fast, long term excellence, excellent customer support. What do you dislike about LivePerson? I think the software is easy to use and easy to set up Recommendations to others considering LivePerson: Use it. It s so easy and makes your daily work load so much better. What problems is LivePerson solving and how is that benefiting you? I implemented a chat bot for FAQs
AU
Anonymous User
02/12/22
"LivePerson Too Small for Multi-brand Operation"
What do you like best about LivePerson? LivePerson was a good platform for a smaller organization and the visuals were appealing. What do you dislike about LivePerson? We are a multi-brand incubator and need to be able to group chats into each brand as they come in so that we do not contaminate brands and use verbiage not consistent with each brand. LivePerson did not allow us to do this, so it was detrimental to the agents using the platform. What problems is LivePerson solving and how is ...
Read more
AU
Anonymous User
02/12/22
"LivePerson Too Small for Multi-brand Operation"
What do you like best about LivePerson? LivePerson was a good platform for a smaller organization and the visuals were appealing. What do you dislike about LivePerson? We are a multi-brand incubator and need to be able to group chats into each brand as they come in so that we do not contaminate brands and use verbiage not consistent with each brand. LivePerson did not allow us to do this, so it was detrimental to the agents using the platform. What problems is LivePerson solving and how is ...
Read more
AU
Anonymous User
11/17/21
"sehr gute KI und sehr hilfreich"
What do you like best about LivePerson? Sehr hilfreiche Konsole, mithilfe der Tutorials und den sehr zuverlässigen AP von e-bot 7 einfache Handhabung möglich. Absolut empfehlenswert! What do you dislike about LivePerson? das Design der Konsole und das Message Center sollte überarbeitet werden. Unübersichtlich und Interface leider nicht so anschaulich. What problems is LivePerson solving and how is that benefiting you? Wir erhalten durch die Konsole weniger Anfragen bzw. weniger Anrufe. ...
Read more
Z
Zoila
11/12/21
Best live chat software!
PROS: My favorite thing about this software is that it allows us to browse our website with the customer. We can see where the customer is on our website. With this feature, it's easier to extend assistance. The software is also pretty easy to learn. CONS: Customizing rules is the only issue I have with this software. You have to go through a lot of processes if you want to do it.
Z
Zoila
11/12/21
Best live chat software!
PROS: My favorite thing about this software is that it allows us to browse our website with the customer. We can see where the customer is on our website. With this feature, it's easier to extend assistance. The software is also pretty easy to learn. CONS: Customizing rules is the only issue I have with this software. You have to go through a lot of processes if you want to do it.
AU
Anonymous User
11/10/21
"Smart chatbot for large enterprises"
What do you like best about LivePerson? Good interface and customer service orientation, useful in communication with clients What do you dislike about LivePerson? Additional tasks and coordination in the daily business, to keep the bot up 2 date What problems is LivePerson solving and how is that benefiting you? Reduce amount of customer requests for our service desk, upselling possibilities through advertisements
AL
Andreas L
11/08/21
"Good product, competent and engaged team"
What do you like best about LivePerson? Its easy to use. I liked the idea from the beginning that it can be smart and learns itself when appropriately filled. The backend is also simple compared to others. What do you dislike about LivePerson? In the first variant, the creation of contextual dialogs or the possibilities in doing so were not as functional or good as expected. This is better now. What problems is LivePerson solving and how is that benefiting you? We have a lot of different ...
Read more
