8.9
Spot Score
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Showing 71-80 out of 309
J
Jorge
05/03/20
The service is excellent
The service is excellent, the team ( both sales and customer support ) have an efficient way of resolving any matters presented. I have no complaints, I had some service issues in our beginnings but all of them have been addressed accordingly.
QA
Q. A. Henry
04/30/20
LivePerson Partneship & Support
Safeer has been, and continues to be a knowledgeable resource as we continue to learn and optimize our CTC efforts.
R
Rich
04/29/20
Great product!
Very easy to implement, functionality is great and the support is incredible! I highly recommend!
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Brandi
04/28/20
Great Call Center Technology!
LivePerson is a great tool for chat and messaging in the call center environment. You always have access to knowledge articles and Tech Support if you need anything, too!
AV
Alberto Velasquez
04/28/20
My experience personally have been… flawless
My experience personally have been flawless, their support is always there, the tool always works, is user-friendly, I love my job thanks to them! And this is 100% true!
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Alyson
04/26/20
Our sales agents enjoying using this…
Our sales agents enjoying using this tool to communicate with customers, the canned messages and the layout are very user friendly. Our company has seen a recent increase of chats over the last year and we are now working on building a bot. We are excited to get this new feature implemented!
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Alex
04/21/20
Truly innovative and game changing solution.
Great platform. No one else in the industry is doing the kinds of stuff they’re doing. Building a bot is tricky but they help you build it or they build it for you completely. Being in the retail industry, they’ve helped me scale sales related questions to help convert sales faster. In the past someone would email a question and we would reply next day, potentially giving an entire day for the user to find an alternative. Now we help right when and where they need help to close the deal faster.
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Danika
02/21/20
An app with many great uses
PROS: Through this software, we are able to understand our customers better. The app allows us to plan campaigns that would appeal to all our customers by letting us see both positive and negative customer assessments. CONS: Nothing about this app disappoints us.
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Danika
02/21/20
An app with many great uses
PROS: Through this software, we are able to understand our customers better. The app allows us to plan campaigns that would appeal to all our customers by letting us see both positive and negative customer assessments. CONS: Nothing about this app disappoints us.
E
Eldridge
02/09/20
Number 1 tool to connect with customers!
PROS: This app addresses certain needs of our business through its chat feature. We use it for online customer service and sales support. It helped us streamline our reporting and monitoring processes. CONS: Although it's functioning well, displaying chats can still be improved. I don't like the layout.
