Help Scout Reviews in May 2025: User Ratings, Pros & Cons

HelpScout for Knowledge Base

What do you like best? One of the best things about HelpScout is how easily it makes it to create content and manage content. It also provides users with ample integration options. We were able to use a third party to embed our HelpScout knowledge base (articles) directly within our application for ease of access. What do you dislike? HelpScout's formatting tools in their articles are unreliable. There are times when formatting does not save correctly and items that have been bolded ...

Clean and clear

What do you like best? Helpscout keeps everything fresh, simple and clear. Easy to use and track customer service issues. What do you dislike? I do not dislike anything at this time. What problems are you solving with the product? What benefits have you realized? Customer Service issues.

G2 crowd

What do you like best? and maintain all aspects of hospital operation both on-premise and remotely. What do you dislike? Its too expensove and roght now i think need more competition to reduce thr price What problems are you solving with the product? What benefits have you realized? reduce the frequency of dangerous errors that are made due to miscommunication and ensure patients are on the right track

Innovative app

What do you like best? Colleagues are some of the best around, innovation level runs high and the desire to truly do right by our customers and help them do right by theirs is palpable in everything we do. What do you dislike? None. I can honestly say that I am unable to think of something legitimate to complain about! And that is twenty-three words. What problems are you solving with the product? What benefits have you realized? Keep listening, keep responding. As we do ...

Loved it

What do you like best? Help Scout is a very user friendly and organized tool. What do you dislike? Not the most efficient for tracking metrics Recommendations to others considering the product: Great tool, easy to use. What problems are you solving with the product? What benefits have you realized? We have stopped using but we're previously using for internal task and customer communication through email

Help Scout

What do you like best? I like that HelpScout organized and filtered messages from the variety of clients we had. It helped to keep track of who was communicating with who. What do you dislike? I disliked the flow of the email threads. At times it was confusing trying to tell where the conservation started. What problems are you solving with the product? What benefits have you realized? We were communicating with clients that needed attention right away.

Help Scout has may great features

What do you like best? I love the saved replies as well as the workflows. These two options make responding to tickets/emails very easy and consistent. I do like the ability to assign someone else a task or ticket as well. However, these options are also include in most if not all other similar programs. What do you dislike? I think the design is something I had to get used to. It may have just been something I was not used to as we were testing multiple options for a help desk ...

HelpScout Review

What do you like best? I like the help center feature of HelpScout. My computer uses this for our Support Help Center, and many of our customers visit this page for assistance. I love the ability to format the support page to our liking (our branding engineer did the whole design, and we were able to apply it to HelpScout's content). We use HelpScout so much for adding new articles, having other employees edit articles by logging into the system, and receiving feedback on the articles. ...

Less expensive option for customer ticketing system

What do you like best? I like that the price is affordable - I really don't think you'll find a better bang for your buck. Also, the support team is very friendly and accommodating. What do you dislike? The live chat feature isn't live yet. The workflows/actions aren't built into the saved responses. You can't initiate a manual workflow on a new ticket (I have no idea why that's even a thing.) No way to simply bulk upload your existing client database. No triggers to pop up your chat ...

Simple to Use Email Ticketing

What do you like best? I like the happiness report and the ability to send easy review opportunities to clients What do you dislike? I would like more integration abilities. What problems are you solving with the product? What benefits have you realized? Full team visibility into emails coming into the system. No more hoping communication is happening in personal email boxes.